Microsoft Dynamics 365 Customer Engagement Core

5 Day Course
Hands On
Official Microsoft Curriculum
Code MB200

Book Now - 3 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This course amalgamates the 4 Microsoft Dynamics 365 Power Platform courses into one-weeks training.

This course covers the following Microsoft Courses:

  • MB-200T01 Dynamics 365 Power Platform Applications
  • MB-200T02 Dynamics 365 Power Platform Automation
  • MB-200T03 Dynamics 365 Power Platform Integrations
  • MB-200T04 Dynamics 365 Power Platform Test & Deploy

At the end of this training course delegates should have the required knowledge (with extra revision study) to take exam MB-200: Microsoft Dynamics 365 Customer Engagement Core.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Power Platform Overview (4 topics)

  • Overview
  • Configure Power platform environments
  • Creating applications
  • Discovery and planning

Data Model (5 topics)

  • Data modeling fundamentals
  • Relationships
  • Other entity options
  • Other field options
  • Internationalizing

Building Model-Driven Applications (6 topics)

  • Configure model-driven app
  • Configure model-driven forms
  • Configure views
  • Configure model-driven charts
  • Configure model-driven dashboards
  • Configure reports

Building Canvas Applications (4 topics)

  • Application fundamentals
  • Working with data and services
  • Customizing the user experience
  • Integrating with model-driven apps

Security (5 topics)

  • Security overview
  • Business units
  • Manage security roles
  • Manage teams
  • Configure hierarchy security

Platform Automation Overview (1 topic)

  • Platform automation overview

Business Rules (2 topics)

  • Introduction to business rules
  • Additional business rule details

Workflows (3 topics)

  • Introduction to workflows
  • Building workflows
  • Advanced workflow

Microsoft Flow (5 topics)

  • Introduction to Microsoft Flow
  • Other flow concepts
  • Working with CDS
  • Building approval flows
  • Starting from apps

Business Process Flows (3 topics)

  • Introduction business process flows
  • Configure business process flows
  • Additional business process flows details

Introduction to Integration (3 topics)

  • Overview
  • Email integration
  • Outlook integration

Integration with Office (4 topics)

  • Templates
  • SharePoint
  • Microsoft Teams
  • Additional integrations

Managing Data (5 topics)

  • Managing data overview
  • Duplicate detection
  • Importing data
  • Exporting data
  • Bulk delete

Instances and Applications (2 topics)

  • Overview
  • Manage applications

Manage Solutions (5 topics)

  • Solution concepts
  • Planning and creating solutions
  • Working with solution components
  • Distributing solutions
  • Working with managed solutions

Additional Considerations (3 topics)

  • Configure settings
  • Mobile configuration
  • Component deployment considerations

Documentation and Testing (4 topics)

  • Creating test plans
  • User interface testing
  • Performance optimization
  • Documentation


Delegates must have a good working knowledge of Microsoft Dynamics 365. They must also have previous experience of administering Microsoft Dynamics 365; changing settings, administering saecurity and customisations.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Apr May Jun Jul Aug Sep
Later scheduled dates may be available for this course.

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