Microsoft Dynamics 365 Field Service

3 Day Course
Hands On
Official Microsoft Curriculum
Code MB240

Book Now - 2 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


Dynamics 365 Field Service helps organizations better position themselves in the market by providing a variety of tools that assist in identifying and scheduling resources and managing workloads for mobile workers. This course will equip students with the skills necessary to identify and configure the key components that are used to deliver Field Service and mobile solutions. Key topics include identifying the organizational considerations that will drive configuration decisions and common configuration aspects. This course helps students better understand the bigger picture and end goals focused around implementations that aid in designing more efficient solutions that align with customer and organizational goals.


After completing this course, you will be able to:

  • Identify the key components involved in Field Service Implementations.
  • Define the products and services that will be delivered to customers.
  • Determine which pricing options to use in specific scenarios.
  • Determine which resources are required.

Target Audience

This course is designed for IT professionals with experience or interest in delivering Field Service solutions for large-scale customers.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Configure Field Service (3 topics)

  • Introduction to configuring Field Service
  • Defining products and services
  • Defining tax codes

Resource Scheduling Configuration (3 topics)

  • Mapping and location information
  • Configuring resource components
  • Defining account preferences

Defining and Configuring Bookable Resources (2 topics)

  • Defining bookable resources
  • Resource pools, crews and facilities

Configure Incidents (2 topics)

  • Creating an incident
  • Using service tasks

Inventory and Work Order Management (3 topics)

  • Configure Field Service work orders
  • Creating work orders
  • Managing work orders

Field Service Agreements (3 topics)

  • Using Field Service agreements
  • Set up bookings
  • Set up invoices

Inventory and Purchasing (3 topics)

  • Manage customer assets
  • Manage inventory
  • Purchasing and returns

Field Service Mobile (4 topics)

  • Mobile client overview
  • Install and deploy Field Service mobile projects
  • Manage mobile projects
  • Deploy the mobile client

Universal Resource Scheduling (3 topics)

  • URS overview and configuration
  • Enabling entities for URS
  • Customize entities for URS

Managing Scheduling Options (4 topics)

  • Using the schedule board
  • Schedule items
  • Rescheduling and substituting resources
  • Crew and pool scheduling

Customizing the Schedule Board (5 topics)

  • Configure the board
  • Create additional schedule boards
  • Use views to enhance the schedule board
  • Configuring schedule board queries and filters
  • Working with requirement groups

Advanced Scheduling Options (5 topics)

  • Working with resource scheduling optimization
  • Defining optimization goals
  • Defining optimization scopes
  • Defining optimization profiles
  • Single resource scheduling

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Apr May Jun Jul Aug Sep
Later scheduled dates may be available for this course.

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