M6293: Troubleshooting and Supporting Windows 7 in the Enterprise

3 Day Course
Hands On
Official Microsoft Curriculum
Code M6293

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This three-day instructor-led course will teach IT Professionals, experienced with Microsoft Windows XP and Windows Vista in a Tier 2 support environment, how to support the operating system and solve technical troubleshooting problems in a Windows 7 and Windows Server 2008 R2 networking environment.


After completing this course, students will be able to troubleshoot:

  • Startup issues on a computer with Windows 7 installed.
  • Issues related to the application of Group Policy.
  • Issues related to hardware devices and device drivers.
  • Issues related to network connectivity.
  • Remote connectivity issues.
  • User profile and logon script issues.
  • Issues related to security systems such as Encrypting File Systems (EFS), BitLocker, and file permissions.
  • Issues related to operating system features and applications.
  • Issues related to performance.

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Resolving Startup Issues (1 topic)

  • This module describes how to identify and troubleshoot issues that affect the operating system's ability to start, and how to identify problematic services that are running on the operating system. It also describes how to use the Microsoft Windows 7 operating system advanced troubleshooting tools, collectively known as the Microsoft Windows Recovery Environment (Windows RE).

Using Group Policy to Centralize Configuration (1 topic)

  • This module explains how Group Policy works and how to identify when an organization is not applying Group Policy objects (GPOs) properly.

Resolving Issues for Hardware Devices and Device Drivers (1 topic)

  • This module explains how to troubleshoot hardware failures, and details physical hardware failures and those of drivers for hardware devices.

Resolving Network Connectivity Issues (1 topic)

  • This module explainshow to configure and troubleshootboth wired and wireless network connections.

Resolving Remote Connectivity Issues (1 topic)

  • This module explainshow to configure and troubleshoot technologies that enable remote users to connect toan organization's network infrastructure. These technologies can include virtual private networks (VPNs), Network Access Protection (NAP), and Windows 7 DirectAccess.

Resolving Issues with Logon and Resource Access (1 topic)

  • This module explains how to troubleshoot and resolve logon issues related to user profiles, file access, and printer access.

Resolving Issues Related to Security (1 topic)

  • This module explains how to work with the wide range of security features that Microsoft Windows 7 uses to secure data, including both Encrypting File System (EFS) and BitLocker, as well as security configuration options included with Internet Explorer, and using file permissions tolimit file access, usually on file servers.

Resolving Issues Related to Operating Systems and Applications (1 topic)

  • This module explains how to support the installation and operations of applications. It also addresses how to ensure that applications continue to function correctly and prevent security issues by applying updates in a timely way.

Resolving Performance-Related Issues (1 topic)

  • This module explains how to conduct proactive monitoring of your Microsoft Windows 7 computers to avoid performance-related problems. It also covers supporting users by optimizing Windows 7, and how to collect and interpret data that pertains to performance characteristics.

Appendix A: Implementing a Troubleshooting Methodology (1 topic)

  • This supplementary material / optional Module covers theresponsibilities of an enterprise desktop support technician (EDST), the benefits of developing a troubleshooting methodology, and the benefits of following the procedures laid down in that methodology.


In addition to their professional experience, students who attend this training should already have the following technical knowledge:

  • Networking fundamentals, including TCP/IP/User Datagram Protocol (UDP), Domain Name System (DNS)
  • Microsoft Active Directory principles and management
  • Microsoft Windows Server 2008 fundamentals
  • Microsoft Windows Client fundamentals
  • Fundamentals of using the 2010 Microsoft Office system or the 2007 Microsoft Office system
Students who attend this training can meet the prerequisites by attending the following courses, or obtaining equivalent knowledge and skills:

  • Course 6292A: Installing and Configuring Windows 7 Client
  • Course 6420B: Fundamentals of Windows Server 2008

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

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