Analyst Series - Change Analyst

3 Day Course
Official ITIL Curriculum
Code ICA

This course has been retired. Please view currently available ITIL Training Courses.


Course Topics (8 topics)

  • Change Management and the role of the Change Analyst
  • Personal Communications
  • Scope of Change Management
  • Process Overview
  • Techniques assisting process activities
  • Written Communication
  • Maintaining Quality
  • Change Analyst links to the Organisation


A pass of ITIL v3 Foundation or equivalent (ITIL v2 plus Foundation Bridge).

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

Course PDF