Implementing Cisco Unified Messaging v8.0

3 Day Course
Hands On
Official Curriculum
Code IUM

This course has been retired. Please view currently available Cisco Collaboration Training Courses.


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Cisco Unified Messaging System Hardware (4 topics)

  • Identifying Unified Messaging Server Hardware and Software
  • Describing Unified Messaging Architecture
  • Installing Cisco Unity Messaging Software
  • Upgrading Cisco Unified Messaging Software

Unified Messaging Integrations (3 topics)

  • Cisco Unified Messaging Integrations
  • Integrating Cisco Unity with Cisco Unified Communications Manager
  • Integrating Cisco Unity with PIMG or TIMG

Unified Messaging Networking (7 topics)

  • Cisco Unity Networking
  • Understanding Message Transfer and Directory Replication
  • Understanding Network Subscribers
  • Understanding Digital Networking
  • Understanding VPIM Networking
  • Understanding AMIS Networking
  • Understanding Cisco Unity Bridge Networking

Unified Communications Maintenance and Utilities (5 topics)

  • Using Cisco Unity Administration Tools
  • Using Cisco Unity Audio Management Tools
  • Using Cisco Unity Diagnostic Tools
  • Understanding Disaster Recovery and Cisco Unity
  • Providing Redundancy byImplementing Failover in Cisco Unity

Labs (4 topics)

  • Lab 2-1: Installing Cisco Unified CommunicationsSoftware for Exchange
  • Lab 4-1: Configuring Digital Networking
  • Lab 4-2: Configuring Touch-Tone Transferring and Cross-Box Login Between Cisco Unity Servers
  • Lab TS-1:Troubleshooting - Various Trouble Tickets


- A working knowledge of Microsoft Windows 2003 - A working knowledge of Microsoft Exchange Server 2003 - Features, benefits, and programming of at least one manufacturer PBX (Cisco Unified Communications Manager preferred) - Attendance at AUM or equivalent knowledge