Administering Cisco Unified Messaging v8.0

2 Day Course
Hands On
Official Curriculum
Code AUM

This course has been retired. Please view currently available Cisco Collaboration Training Courses.


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Cisco Unified Messaging Overview (5 topics)

  • Introducing Cisco Unity
  • Understanding Unified Messaging Integrations
  • Understanding Cisco Unity Standard System Features
  • Understanding Cisco Unity Standard User Features
  • Understanding Cisco Unity Optional Features

Cisco Unified Messaging General Setup (3 topics)

  • Using Cisco Unity
  • Using the Cisco Unity Administrator
  • Setting Up Cisco Unity

Cisco Unified Messaging Subscriber Configuration (3 topics)

  • Configuring Global Subscriber Settings
  • Configuring Subscriber Accounts and Settings
  • Using Call Handlers and Interview Handlers

Cisco Unified Messaging System Monitoring and Maintenance (3 topics)

  • Monitoring a Cisco Unified Messaging System
  • Maintaining a Cisco Unified Messaging System
  • Managing Cisco Unified Messaging System Reporting

Labs (7 topics)

  • Lab 2-1: Setting up Cisco Unity
  • Lab 3-1: Preparing to Add Subscribers
  • Lab 3-2: Working with Subscribers
  • Lab 3-3: Creating an Audiotext Application
  • Lab 3-4: Configuring Emergency Dial-Outs
  • Lab 3-5: Using the Cisco Unity Message Monitor
  • Lab 4-1: Performing Unity System Monitoring and Maintenance


- A working knowledge of Microsoft Windows 2000 - A working knowledge of the Microsoft Exchange - A working knowledge of the features, benefits, and programming of at least one manufacturer