Mastering Microsoft Dynamics 365 Administration

2 Day Course
Hands On
Official Microsoft Curriculum
Code QAD365MAD

Book Now - 3 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This 2-day course will empower delegates to be able to administer Dynamics 365 through the Power Platform. This course, if amalgamation with the 3-day Master Dynamics 365 Customisation course, will enable delegates, with some additional study, to take the Microsoft MB-200 exam (Microsoft Power Platform and D365 Core).

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Introduction to the Power Platform (6 topics)

  • Platform environment overview
  • Portals used to configure
  • Creating environments
  • Backing up environments
  • Adding solutions to environments
  • Lab A - Creating a Practice environment

Security Model: Business Units (5 topics)

  • Security features in Dynamics
  • Business Unit Structure
  • Modifying Business Units
  • Enable/Disable Business Units
  • Lab A - Creating Business Unit Structure

Security Model: Security Roles (4 topics)

  • Security Roles
  • Privileges and Access Levels
  • Create and Copy Roles
  • Lab A- Configuring Security Roles

Security Model: User Management and Teams (6 topics)

  • Adding Users in Dynamics 365
  • Lab A - Adding Users
  • Team Management
  • Default Teams
  • Creating Teams
  • Lab B - Managing and Creating Teams

Security Model: Manager Security (3 topics)

  • Manager Hierarchy
  • Position Hierarchy
  • Lab A - Create a Manager Hierarchy

Configure Email Services (8 topics)

  • Server-Side Synchronisation
  • Forward Mailbox
  • Configuring Server-Side Synchronisation
  • Default Organisation Settings
  • Configuring Mailbox Records
  • Microsoft Outlook Email Client Options
  • Folder Tracking
  • Lab A - Configuring Server-Side Synchronisation

Integrating with Outlook (4 topics)

  • Overview of the Dynamics 365 App for Outlook
  • Deploying the Dynamics 365 App for Outlook
  • Using the Dynamics 365 App for Outlook
  • Lab A - Deploy and Use the Dynamics 365 App for Outlook

Integrating with other Office 365 Offerings (7 topics)

  • Integration with SharePoint
  • Configure and Enable SharePoint integration
  • Enable Document Management Settings
  • Lab A - Enable and work with SharePoint Integration
  • Integrate with OneDrive
  • OneNote Integration
  • Office 365 Groups


Working Knowledge of Dynamics 365.

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Apr May Jun Jul Aug Sep
Later scheduled dates may be available for this course.

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