Troubleshooting Cisco IP Telephony and Video

5 Day Course
Hands On
Official Curriculum
Code CI-CTCOLLAB

This course has been retired. Please view currently available Cisco Collaboration Training Courses.

Modules

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Introduction to Troubleshooting Cisco Unified Communications Solutions (3 topics)

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting (4 topics)

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting (4 topics)

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Troubleshooting Call Setup Issues (4 topics)

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues (1 topic)

  • Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues (3 topics)

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues (1 topic)

  • Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues (4 topics)

  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Quality Issues

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Sections