Troubleshooting Cisco IP Telephony and Video
Overview
Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.
Objectives
After you complete this course you will be able to:
- Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
- Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
- Troubleshoot voice quality issues and issues related to media resources
- Troubleshooting ILS and GDPR
- Troubleshoot Mobility Issues
Target Audience
The primary target audiences for the course are:
- Network administrators and network engineers
- CCNP Collaboration candidates
Secondary audiences are:
- Systems engineers
Additional Information
This course is part of the following Certification:
- Cisco Certified Network Professional Collaboration (CCNP)
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
The knowledge and skills that a learner must have before attending this course are as follows:
- Working knowledge of converged voice, video, and data networks
- Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
- Ability to configure and operate Cisco routers and switches
- Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments
Additional Learning
The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .
-
Implementing Cisco IP Telephony and Video Part 1
CIPTV1 is a 5-day official Cisco training course on Cisco IP Telephony and Video using Cisco Unified Communications Manager version 10.
-
Implementing Cisco IP Telephony and Video Part 2
CIPTV2 is a 5-day official Cisco training course on Cisco IP Telephony and Video using Cisco Unified Communications Manager version 10.
Relevant Certifications
Scheduled Dates
Please select from the dates below to make an enquiry or booking.
Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.