Troubleshooting Cisco IP Telephony and Video

5 Day Course
Hands On
Official Curriculum
Code CI-CTCOLLAB

Book Now - 2 Delivery Methods Available:

Scheduled Online Onsite

Overview

Troubleshooting Troubleshooting Cisco IP Telephony & Video (CTCOLLAB) v1.0 is a five-day course that prepares the learner for troubleshooting Cisco Unified Communications Manager, Cisco VCS-C, and Cisco Expressway series in a multisite voice and video network. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Collaboration Solutions. It covers troubleshooting of Cisco Unified Communications Manager, VCS Control and VCS Expressway, issues with Call Setup, issues with ILS, Cisco Unified Communications Manager Mobility Features, Cisco TelePresence Management Suite, and issues with Voice Quality and Media Resources.

Objectives

After you complete this course you will be able to:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager, VCS-C and Cisco Expressway
  • Troubleshoot voice quality issues and issues related to media resources
  • Troubleshooting ILS and GDPR
  • Troubleshoot Mobility Issues

Target Audience

The primary target audiences for the course are:

  • Network administrators and network engineers
  • CCNP Collaboration candidates

Secondary audiences are:

  • Systems engineers

Additional Information

This course is part of the following Certification:

  • Cisco Certified Network Professional Collaboration (CCNP)

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

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Introduction to Troubleshooting Cisco Unified Communications Solutions (3 topics)

  • Identifying Cisco Collaboration Deployments
  • Using Troubleshooting Methodology
  • Using Troubleshooting and Monitoring Tools

Cisco Unified Communications Manager Troubleshooting (4 topics)

  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Cisco VCS Troubleshooting (4 topics)

  • Troubleshooting Endpoint Registration Issues
  • Troubleshooting Cisco VCS Contril and Cisco VCS Expressway Availability Issues
  • Troubleshooting Database Replication Issues
  • Troubleshooting LDAP Integration Issues

Troubleshooting Call Setup Issues (4 topics)

  • Describing Call Setup Issues and Causes
  • Troubleshooting On-Net Single-Site Calling Issues
  • Troubleshooting On-Net Multisite Calling Issues
  • Troubleshooting Off-Net Calling Issues

ILS and GDPR Issues (1 topic)

  • Troubleshooting ILS and GDPR

Cisco Unified Communications Manager Mobility Issues (3 topics)

  • Troubleshooting Device Mobility Issues
  • Troubleshooting Cisco Extension Mobility Issues
  • Troubleshooting Cisco Unified Mobility Issues

Cisco Telepresence Management Suite Issues (1 topic)

  • Troubleshooting Cisco TMS Issues

Voice Quality and Media Resources Issues (4 topics)

  • Troubleshooting MTP Issues
  • Troubleshooting Issues with Conferences
  • Troubleshooting Transcoder Issues
  • Troubleshooting Audio and Video Quality Issues

Prerequisites

The knowledge and skills that a learner must have before attending this course are as follows:

  • Working knowledge of converged voice, video, and data networks
  • Working knowledge of the MGCP, SIP, and H.323 protocols and their implementation on Cisco IOS gateways
  • Ability to configure and operate Cisco routers and switches
  • Ability to configure and operate Cisco Unified Communications Manager in a single-site and multisite environments

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

Relevant Certifications

  • The CCNP Voice certification recognizes the increased importance placed on IT professionals of today who are responsible for integrating voice technology into underlying network architectures. Individ...

Scheduled Dates

Please select from the dates below to make an enquiry or booking.

Pricing

Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Feb Mar Apr May Jun Jul
CTCOLLAB 5 Days $3,220
CI-CTCOLLAB 5 Days $3,650
CI-CTCOLLAB 5 Days $3,650
19-23
CTCOLLAB
Out-Sourced Training Centre
5 Days $3,220
CTCOLLAB 5 Days $3,220

or call:408-759-5074

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