CICD: Implementing Cisco Collaboration Devices

5 Day Course
Hands On
Official Curriculum
Code CI-CICD

Book Now - 2 Delivery Methods Available:

Scheduled Online Onsite

Overview

This course focuses on providing the skills and knowledge necessary to implement Cisco Unified Communications (UC) solutions. It covers administration of end-user interfaces, telephony and mobility features, and Cisco UC solutions maintenance.

A new type of lab called a Discovery lab is introduced. Discovery labs are a learning environment, embedded in the lessons, that enables students to learn about principles and technology in a more interactive, hands-on way.

The course also contains Challenge labs. Challenge labs are labs where students test their knowledge gained through a lesson or multiple lessons.

Objectives

After successful completion of this course, the student will be able to:
 

  • Describe the components of a Cisco Unified Communications solution and identify call signaling and media stream flows
  • Provide an overview of administrator and end-user interface options in Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection, and Cisco Unified Communications Manager IM and Presence Service.
  • Understand call flows in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Perform endpoint and end-user administration tasks in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Describe the telephony features supported in Cisco Unified Communications Manager and Cisco Unified Communications Manager Express
  • Administer users in Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service, and enable the most commonly used features for both applications
  • Describe how to maintain a Cisco Unified Communications solution

Target Audience

This course is designed for individuals looking to maintain and operate a Cisco Unified Communications solution that is based on Cisco Unified Communications Manager, Cisco Unified Communications Manager Express, Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence.
This course is required for delegates looking to achieve CCNA Collaboration.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

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Overview of Cisco Unified Communications Solutions (2 topics)

  • Understanding the Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Cisco Unity Connection and Cisco Unified Communications Manager IM and Presence Service (5 topics)

  • Understanding Cisco Unity Connection
  • Understanding End User and Voice Mailbox Characteristics and Configuration Requirements
  • Understanding End User and Voice Mailbox Implementation Options
  • Understanding Cisco Unified Communications Manager IM and Presence Service
  • Enabling Cisco Unified Communications Manager IM and Presence Service

Labs (14 topics)

  • Lab 1: Explore Administrator Interfaces
  • Lab 2: Explore End-User Interfaces
  • Lab 3: Explore Call Flows in Cisco Unified Communications Manager
  • Lab 4: Explore Call Flows in Cisco Unified Communications Manager Express
  • Lab 5: Implement End Users
  • Lab 6: Implement Endpoints
  • Lab 7: Enable Telephony Features
  • Lab 8: Enable Mobility Features
  • Lab 9: Implement End Users and Voice Mailboxes
  • Lab 10: Enable Cisco Unified Communications Manager IM and Presence Service
  • Lab 11: Provide End-User Support
  • Lab 12: Generate Cisco Unified Communications Manager CAR Tool Reports
  • Lab 13: Monitor the System with Cisco Unified RTMT
  • Lab 14: (Optional) Back Up Cisco Unified Communications Manager

Overview of Administrator and End-User Interfaces (2 topics)

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Call Flows in Cisco Call Control Platforms (3 topics)

  • Understanding Call Flows and Call Legs
  • Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager
  • Understanding Configuration Components that Impact Call Flows in Cisco Unified Communications Manager Express

Endpoint and End User Administration (4 topics)

  • Understanding Endpoint Characteristics and Configuration Requirements
  • Understanding Endpoint Implementation Options
  • Understanding End-User Characteristics and Configuration Requirements
  • Understanding End-User Implementation Options

Enablement of End User Telephony and Mobility Features (4 topics)

  • Understanding Telephony Features
  • Enabling Telephony Features
  • Understanding Mobility Features
  • Enabling Mobility Features

Cisco Unified Communications Solutions Maintenance (6 topics)

  • Providing End-User Support
  • Understanding Cisco Unified Communications Manager Reports
  • Understanding Cisco Unified Communications Manager CDR Analysis and Reporting Tool Reports
  • Monitoring the System with Cisco Unified Real-Time Monitoring Tool
  • Monitoring Voice Mail in Cisco Unity Connection
  • Understanding the Disaster Recovery System

Prerequisites

Attendees should meet the following: * Working knowledge of converged voice and data networks * Basic knowledge of Cisco IOS gateways * Basic knowledge of Cisco Unified Communications Manager and Cisco Unity Connection * Prior attendance of ICND1 and ICND2 recommended.

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

Relevant Certifications

  • Cisco Certified Network Associate Voice certification, CCNA Voice

Scheduled Dates

Please select from the dates below to make an enquiry or booking.

Pricing

Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Aug Sep Oct Nov Dec Jan
CICD
Birmingham
5 Days $2,495
CICD 5 Days $2,495
CICD 5 Days $2,495
CI-CICD 5 Days $2,732
CI-CICD
Manchester (Oxford St)
5 Days $2,732
CICD
Southampton
5 Days $2,495
CICD 5 Days $2,495

or call:408-759-5074

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