Supporting Windows 7 Desktops in the Enterprise
Overview
This five-day instructor-led course provides students with the knowledge and skills needed to isolate, document and resolve problems on a Windows 7 desktop or laptop computer. It will also help test takers prepare for the 70-685 exam.
Objectives
On completion of this course, you will be able to:
- Perform OS Installation Troubleshooting
- Identify and Resolve Desktop Application Installation and Running Issues
- Troubleshoot Hardware on Windows 7
- Identify the Cause of and Resolve Networking Issues
- Support Mobile Users
- Manage and Maintain Systems That Run Windows 7
- Identify the Cause of and Resolve Security Issues
- Utilise command line tools for all of the above
Target Audience
This course is intended for Windows 7 desktop support technicians who support users in all aspects of Windows 7. This will help resolve problems on Windows 7 computers from hardware failure and installations issues to more advance scenarios using Virtual Private Networking and data security technologies in Windows 7. A minimum of three years of experience configuring and supporting desktop or laptop operating systems is recommended.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
* TCP/IP Troubleshooting skill * Experience working in a domain environment * Experience using desktop and command-line troubleshooting tools * Experience installing and troubleshooting desktop application problems * Experience configuring registry and group policy settings