IT Team Management

5 Day Course
Code CHITTM

This course has been retired. Please view currently available Management Skills Training Courses.

Modules

Hide all

SETTING THE SCENE (6 topics)

  • Introduction
  • Business drivers for effective managers
  • What is meant by management
  • Role of the People Manager
  • Profile of an effective IT manager
  • Personal assessment (preliminary)

LEADERSHIP & MANAGEMENT (5 topics)

  • Definitions - leadership versus management
  • Styles of leadership, styles of management
  • Popular leadership & management theory
  • How to put the management theory into practice
  • Exercise - Identifying your own management style

MOTIVATION (6 topics)

  • Definition
  • Understanding what motivates people, positive & negative motivators
  • Getting that little extra out of people
  • Popular motivation theory - Victor Vroom's expectancy theory, Abraham Maslow's hierarchy of needs, Fredrick Herzberg's hygiene factors
  • How to put the theory into practice
  • Exercise - Identifying motivated you are and how motivated your team might be

DELEGATION (5 topics)

  • What is delegation?
  • Why delegate?
  • How to delegate effectively
  • Understand and overcome the barriers to delegation
  • What not to delegate

ASSERTIVENESS & NEGOTIATION (8 topics)

  • Building and managing effective relationships
  • Types of assertion
  • A 5-stage framework for assertiveness
  • Matrix management
  • Principles of negotiation
  • A 4-stage approach to negotiating
  • How to gain a win-win situation
  • Project related negotiating (how to negotiate when you don't have anything to bargain with

TEAM BUILDING (6 topics)

  • Team roles
  • The 5 stage team lifecycle
  • How to build an effective team
  • Using teamwork to overcome difficult situations
  • Inducting new team members
  • Managing team performance

MEETINGS & FACILITATION SKILLS (5 topics)

  • Types of project related meeting
  • Roles in a meeting
  • How to chair a meeting
  • Meeting Profile Analysis
  • Facilitation skills (Metaplan, Pinboard, Synectics)

COUNSELLING (3 topics)

  • Definition of counselling in the work context
  • Differences between counselling and managing
  • How to counsel staff effectively

DISCIPLINE (3 topics)

  • Definitions
  • Line management versus matrix management responsibilities
  • A framework for the discipline process

CONFLICT (3 topics)

  • Why conflict occurs
  • Types of conflict
  • Strategies for resolving conflict in the project team

STRESS MANAGEMENT (5 topics)

  • Definition of stress
  • Common attitudes towards stress
  • Symptoms of stress
  • Causes of stress
  • Strategies for reducing stress

COACHING (4 topics)

  • Definitions (coaching, mentoring, support)
  • Giving and receiving feedback
  • The 5 stage IDEAS framework for coaching
  • Coaching typology

7 TRAITS OF HIGHLY EFFECTIVE MANAGERS (7 topics)

  • Personal Vision
  • Personal Leadership
  • Personal Management
  • Personal Relationships
  • Personal Communications
  • Personal Co-operation
  • Personal Renewal

SUMMARY & CLOSE (3 topics)

  • Key learning points
  • Personal assessment (final)
  • Action planning

Prerequisites

There are no prerequisites for this course.

Sections