Communication Skills for IT Professionals

5 Day Course
Code CHIPCS

This course has been retired. Please view currently available Personal Skills Training Courses.

Modules

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SETTING THE SCENE (6 topics)

  • Introduction
  • Business drivers for effective communications
  • Communications defined
  • Responsibilities of the sender and the receiver
  • Profile of an effective communicator
  • Personal assessment (preliminary)

SPEAKING TECHNIQUES (3 topics)

  • Preparing presentations
  • Types of IT & business presentation
  • Team presentations

WRITING SKILLS (3 topics)

  • Structuring written communications
  • Using words with impact
  • Types of written communications in IT & business

BODY LANGUAGE (3 topics)

  • Understanding the impact of body language
  • Recognising positive and negative body language
  • Body language and voice - achieving congruency

TRANSACTIONAL ANALYSIS (5 topics)

  • The nature of human communications
  • Defining transactions
  • Parent, Adult & Child transactions
  • Games Analysis
  • Stroke Analysis

BUSINESS CASE PRESENTATION (5 topics)

  • Defining the business case
  • Preparation
  • Planning
  • Structure of a business presentation
  • Delivering a business presentation

INTERVIEWING TECHNIQUES (4 topics)

  • Types of interview
  • Interview planning & preparation
  • Questioning techniques
  • Recording the results

EFFECTIVE MEETING SKILLS (4 topics)

  • Types of meeting
  • Roles & responsibilities at meetings
  • Profile analysis
  • Facilitated meetings

SUMMARY & CONCLUSION (3 topics)

  • Key learning points
  • Personal assessment (final)
  • Action planning

Prerequisites

There are no prerequisites for this course.

Sections