ITIL(R) V3 Foundation Certificate in IT Service Management Plus

5 Day Course
Official ITIL Curriculum

This course has been retired. Please view currently available ITIL Training Courses.


  • Involvement in one or more of the service management disciplines
  • Involvement in the provision or receipt of IT Services
  • Staff working in an IT service management discipline who wish to broaden their understanding of how their role fits into the wider service management framework
  • Other staff whose effectiveness would be enhanced by a greater awareness and understanding of best practices in IT service management
  • Delegates should already have a basic working knowledge of the building blocks of IT services
  • Delegates will be provided with pre-course reading two weeks prior to attending the course by email. The success on the course will be enhanced by close attention to the pre-reading materials. It is recommended that candidates spend 10 hours working through the pre-reading.

Course PDF