Verbal Communication Skills

2 Day Course

This course has been retired. Please view currently available Personal Skills Training Courses.


Course Topics (15 topics)

  • What happens when a conversation goes wrong?
  • What is your definition of effective communication?
  • What are the prerequisites for effective communication?
  • What type of communicator are you and what does that mean?
  • Non-verbal communication - the impact of body language.
  • Communication and your thought process.
  • The relationship of thoughts, feelings and behaviours.
  • Handling negative feelings and the intervention process.
  • Improved questioning and listening skills.
  • The rapport triangle.
  • Transactional analysis.
  • The fundamentals of assertiveness.
  • An assertiveness model.
  • Making your case - behaviour styles.
  • Completion of a personal action plan.

Course PDF