Effective Vendor Relationships

1 Day Course

This course has been retired. Please view currently available Business Development Training Courses.


Course Topics (17 topics)

  • Personal objectives for the course.
  • What is your organisation's culture?
  • The current client-vendor relationship.
  • Benefits of working effectively with your vendor.
  • Experiential learning activity.
  • The client-vendor matrix.
  • Client-vendor relationship competencies.
  • The attitude-behaviour cycle.
  • Building rapport and communication models.
  • Questioning and listening skills.
  • Objectives setting.
  • Control mechanisms.
  • Manipulation and defensiveness.
  • Influencing strategies.
  • Dealing with conflict.
  • Assessing your methods of dealing with conflict and using appropriate modes.
  • Completion of a personal action plan.


There are no specific prerequisites but it is expected that delegates will be responsible for managing partner and vendor relationships

Course PDF