Service Lifecycle Bootcamp: Transition & Operation

0 Day Course
Official ITIL Curriculum
Code LST-LSO

Book Now - 1 Delivery Method Available:

Scheduled Online Onsite

Overview

This bootcamp combines the Service Transition and Service Operation courses, covering the lifecycle aspects and the management and control of the activities and techniques within the Service Transition and Service Operation stages of the lifecycle but not the details of the supporting processes (which are covered in detail in the capability courses).

Additionally the course looks at the concepts of Service Transition and Service Operation as a practice and at the interfaces between them and the other stages of the ITIL® Service Lifecycle.

The bootcamp is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams.

Accelerated learning for maximum results!

Objectives:

  • Obtain knowledge on ITIL® concepts and terminology.
  • Look at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
  • Examine organisational issues including functions, groups and teams, department operational health process structures that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
  • Prepare delegates for the ITIL® Lifecycle examinations in Service Transition and Service Operation.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.

Modules

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Service Transition (5 topics)

  • Challenges, Critical Success Factors and Risks
  • Organisational issues concerned with Transition
  • Technology considerations related to Service Transition
  • The activities commonly performed in the Service Transition arena
  • Assessing Critical Success Factors and Managing Risk in Service Transition

Service Operation (13 topics)

  • The main principles and objectives of Service Operation
  • Challenges, Critical Success Factors and Risks
  • Organisational issues concerned with Functions, Groups, Teams, Department & Divisions
  • Achieving balance in Service Operations
  • Operational Health, Communication and Documentation
  • The activities commonly performed in the Service Operation arena
  • Improvement of Operational Activities
  • Implementation consideration
  • Managing Change in Service Operations
  • Service Operation and Project Management
  • Assessing & Managing Risk in Service Operations
  • Operational Staff in Design & Transition
  • Planning & Implementing Service Management Technologies

Managerial and supervisory aspects of the ITIL® processes (11 topics)

  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation
  • Knowledge Management
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

Prerequisites

Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)). Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabi and relevant books in preparation for the examination.

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

or call:408-759-5074

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