Service Lifecycle Bootcamp: Transition & Operation

5 Day Course
Official ITIL Curriculum

This course has been retired. Please view currently available ITIL Training Courses.


Hide all

Service Transition (5 topics)

  • Challenges, Critical Success Factors and Risks
  • Organisational issues concerned with Transition
  • Technology considerations related to Service Transition
  • The activities commonly performed in the Service Transition arena
  • Assessing Critical Success Factors and Managing Risk in Service Transition

Service Operation (13 topics)

  • The main principles and objectives of Service Operation
  • Challenges, Critical Success Factors and Risks
  • Organisational issues concerned with Functions, Groups, Teams, Department & Divisions
  • Achieving balance in Service Operations
  • Operational Health, Communication and Documentation
  • The activities commonly performed in the Service Operation arena
  • Improvement of Operational Activities
  • Implementation consideration
  • Managing Change in Service Operations
  • Service Operation and Project Management
  • Assessing & Managing Risk in Service Operations
  • Operational Staff in Design & Transition
  • Planning & Implementing Service Management Technologies

Managerial and supervisory aspects of the ITIL® processes (11 topics)

  • Service Asset and Configuration Management
  • Change Management
  • Release and Deployment Management
  • Service Validation and Testing
  • Evaluation
  • Knowledge Management
  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management


Delegates are required to hold the ITIL® Foundation V3 (SMEV3) Certificate in IT Service Management or V2 to V3 bridge equivalent (ITIL® V3 Bridging Foundation (ILFBR)). Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabi and relevant books in preparation for the examination.

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

Course PDF