IIUC2 Implementing Cisco IOS Unified Communications Part 2

5 Day Course
Hands On
Official Curriculum
Code CIIUC2

This course has been retired. Please view currently available Cisco Collaboration Training Courses.

Modules

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Review of Cisco Unified Communications Manager Express Fundamentals (7 topics)

  • Describing the Key Features of Cisco Unified Communications Manager Express and Cisco Unity Express
  • Preparing for the Cisco Unified Communications Manager Express Installation Process
  • Configuring SCCP IP Phones
  • Configuring SIP IP Phones
  • Configuring POTS Voice Ports and Dial Peers
  • Understanding Call Setup Flows and Configuring Digit Manipulation
  • Configuring Class of Restriction

Configuration of Cisco Unified Communications Manager Express Features (6 topics)

  • Configuring SCCP Phone Features
  • Configuring Call Transfer
  • Configuring After-Hours Support and Paging
  • Implementing Feature Access Codes
  • Understanding Built-in Call Center Features
  • Troubleshooting Cisco Unified Communications Manager Express

Configuration of New Cisco Unified Communications Manager Express Features (5 topics)

  • Configuring SIP Phone Features
  • Describing and Configuring Cisco Unified Communications Manager Extension Mobility
  • Describing and Configuring Advanced Call Blocking and Toll Restriction
  • Describing and Configuring Voice Hunt Groups
  • Describing and Configuring the SCCP Telephony Control Application to Support Analog FXS Phones

Implement Media Resources (4 topics)

  • Describing Media Resources as Implemented in Cisco Unified Communications Manager Express
  • Configuring Conference Bridges
  • Configuring Transcoders
  • Configuring MOH

Implement Cisco Unified CallConnector and Cisco Unified CallConnector Mobility (5 topics)

  • Describing the Features and Functionality of the Cisco Unified CallConnector
  • Installing Cisco Unified Communications Manager Express TSP to Support TAPI and Cisco Unified CallConnector on the PC
  • Configuring the Cisco Unified Communications Manager Express Router for Cisco Unified CallConnector Services
  • Configuring Cisco Unified CallConnector Mobility Server
  • Describing Instant Messaging Services and Configuring Single Number Reach Rules

Cisco Unity Express Voice Mail and AutoAttendant Configuration (5 topics)

  • Configuring Cisco Unity Express Integration with Cisco Unified Communications Manager Express by Using the CLI
  • Configuring Cisco Unity Express Users, Groups, and Voice Mailboxes
  • Configuring Cisco Unity Express Extended Functionality
  • Configuring Cisco Unity Express AutoAttendant
  • Troubleshooting Cisco Unity Express

Cisco Unity Express VPIM Networking and Cisco Unified Messaging Gateway (2 topics)

  • Describing and Configuring Cisco Unity Express VPIM Networking
  • Describing and Configuring Cisco Unity Express Voice and Cisco Unified Messaging Gateway

Troubleshooting Cisco IOS Software-Based Unified Communications (4 topics)

  • Troubleshooting Techniques for Cisco IOS Software-Based Unified Communications Express Environments
  • Cisco Unified Communications Manager Express Troubleshooting Tools
  • Cisco Unity Express Troubleshooting Tools
  • Cisco Unified Messaging Gateway Troubleshooting Tools

Prerequisites

Attendees should have the following skills: * A working knowledge of LANs * A working knowledge of WANs * A working knowledge of IP switching and routing * Basic internetworking skills -CCNA or equivalent recommended * Knowledge of traditional public switched telephone network operations and technologies * Completed the IIUC course or have the equivalent experience

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