M50331-6292: Windows 7 Enterprise Desktop Support Technician Workshop

5 Day Course
Hands On
Code M50331-6292

This course has been replaced by the Supporting Windows 7 Desktops in the Enterprise course.

Modules

Course Topics (18 topics)

  • Perform a clean installation of Windows 7, upgrade to Windows 7, and migrate user-related data and settings from an earlier version of Windows.
  • Configure disks, partitions, volumes, and device drivers to enable a Windows 7 client computer.
  • Configure file access and printers on a Windows 7 client computer.
  • Configure network connectivity on a Windows 7 client computer.
  • Configure wireless network connectivity on a Windows 7 client computer.
  • Secure Windows 7 client desktop computers.
  • Optimize and maintain the performance and reliability of a Windows 7 client computer.
  • Configure mobile computing and remote access settings for a Windows 7 client computer.
  • Identify and troubleshoot areas of concern during software installation
  • Windows 7 Licencing
  • Application Compatibility
  • Configuring and working with images
  • Identify and troubleshoot networking issues, including password problems, computer trusts, logon compliance, identifying the scope of network issue, name resolution issues, network printer issues
  • Identify and resolve problems using Event Viewer, Hard Drive issues, Memory issues
  • Identify and resolve concerns around Wireless & VPN connectivity
  • Securing & configuring Internet Explorer 8
  • File encryption management
  • Software update configuration and compliance

Prerequisites

# Experience installing PC hardware and devices. # Basic understanding of TCP/IP and networking concepts. # Basic Windows and Active Directory knowledge. # The skills to map network file shares. # Experience working from a command prompt. # Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server. # Basic understanding of security concepts such as authentication and authorization. # An understanding of the fundamental principles of using printer # Experience installing PC hardware and devices. # Basic understanding of TCP/IP and networking concepts. # Basic Windows and Active Directory knowledge. # The skills to map network file shares. # Experience working from a command prompt. # Basic knowledge of the fundamentals of applications. For example, how client computer applications communicate with the server. # Basic understanding of security concepts such as authentication and authorization. # An understanding of the fundamental principles of using printer

Sections