CompTIA A+ Certification 220-1002 Support Skills

5 Day Course
Hands On
Official CompTIA Curriculum
Code COMAP19

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This 5-day A+ 2019 objectives Part 2 course is intended for those wishing to study towards CompTIA A+ Certification. A+ is a foundation-level course designed for IT professionals with around 1 year's experience whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Please note - The exam is not taken at the end of the course. Those wishing to book an exam for another time will need to purchase an exam voucher.


  • Support operating systems.
  • Install, configure, and maintain operating systems.
  • Maintain and troubleshoot Microsoft Windows.
  • Configure and troubleshoot network connections.
  • Manage users, workstations, and shared resources.
  • Implement physical security.
  • Secure workstations and data..
  • Troubleshoot workstation security issues.
  • Support and troubleshoot mobile devices.
  • Implement operational procedures.

Target Audience

The course is designed for delegates who have basic computer skills and who are interested in starting an IT career. The course is also designed for students who are seeking the CompTIA A+ certification.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


Collapse all

Supporting Operating Systems (5 topics)

  • Topic A - Identifying Common Operating Systems
  • Topic B - Use Windows Features and Tools
  • Topic C - Manage Files in Windows
  • Topic D - Manage Disks in Windows
  • Topic E - Manage Devices in Windows

Installing, Configuring, and Maintaining Operating Systems (4 topics)

  • Topic A - Configure and use Linux
  • Topic B - Configure and use MacOS
  • Topic C - Install and Upgrade Operating Systems
  • Topic D - Maintain Operating Systems

Maintaining and Troubleshooting Microsoft Windows (3 topics)

  • Topic A - Install and Manage Windows Applications
  • Topic B - Manage Windows Performance
  • Topic C - Troubleshoot Windows

Configuring and Troubleshooting Networks (5 topics)

  • Topic A - Configyre Network Connection Settings
  • Topic B - Install and Configure SOHO networks
  • Topic C - Configure SOHO Network Security
  • Topic D - Configure Remote Access
  • Topic E - Troubleshoot Network Connections

Managing Users, Workstations, and Shared Resources (3 topics)

  • Topic A - Manage Users
  • Topic B - Configure Shared Resources
  • Topic C - Configure Active Directory Accounts and Policies

Security Concepts (3 topics)

  • Topic A - Logical Security Concepts
  • Topic B - Threats and Vunerabilities
  • Topic C - Physical Security Measures

Securing Workstations and Data (3 topics)

  • Topic A - Implement Security Best Practices
  • Topic B - Implement Data Protection Policies
  • Topic C - Protect Data During an Incident Response

Troubleshooting Workstation Security Issues (2 topics)

  • Topic A - Detect, Remove, and Prevent Malware
  • Topic B - Troubleshoot Common Workstation Security Issues

Supporting and Troubleshooting Mobile Devices (2 topics)

  • Topic A - Secure Mobile Devices
  • Topic B - Troubleshoot Mobile Device Issues

Implementing Operational Procedures (7 topics)

  • Topic A - Use Appropriate Safety Procedures
  • Topic B - Environmental Impacts and Controls
  • Topic C - Create and Maintain Documentation
  • Topic D - Use Basic Change Management Best Practices
  • Topic E - Implement Disaster Prevention and Recovery Methods
  • Topic F - Basic Scripting Concepts
  • Topic G - Professionalism and Communication


In order to sit this course delegates should have a basic understanding of computers, have a working knowledge of Microsoft Client (Desktop) Operating Systems.

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

Relevant Certifications

  • CompTIA A+ certification validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software...

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Jun Jul Aug Sep Oct Nov
Later scheduled dates may be available for this course.

Course PDF


Share this Course


Recommend this Course