CompTIA A+ Certification 220-901 Support Skills

5 Day Course
Hands On
Official CompTIA Curriculum
Code COMAE15

Book Now - 2 Delivery Methods Available:

Scheduled Online Onsite


This 5-day A 2015 Part 1 event is a foundation-level course designed for IT professionals with around 1 year's experience, whose job role is focused on PC support.

Successful candidates will have the knowledge required to assemble components based on customer requirements, install, configure and maintain devices, PCs and software for end users, understand the basics of networking and security/forensics, properly and safely diagnose, resolve and document common hardware and software issues, apply troubleshooting skills, provide appropriate customer support, and understand the basics of virtualization, desktop imaging, and deployment.

Please note - The exam is not taken at the end of the course. Those wishing to book an exam for another time will need to purchase an exam voucher.


Delegates will learn how to:

  • Identify types and characteristics of PC and laptop components, including motherboard, CPU, memory, and storage, input, and output devices.
  • Install and configure peripheral devices and system components.
  • Install and configure print devices.
  • Install and configure wired and wireless LAN links and internet access devices.

Target Audience

CompTIA A is aimed at IT professionals with (or seeking) job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Motherboard Components (5 topics)

  • System Case Types
  • Disassembling a PC
  • Motherboard Layout
  • Bus Architecture
  • Motherboard Components

Display Devices (7 topics)

  • Display Device Types
  • Comparing Display Devices
  • Modern Display Connectors
  • Other Display Connectors
  • Video Cards
  • Touchscreens and Digitizers
  • Troubleshooting Display Problems

Output and Multimedia Devices (7 topics)

  • Audio Devices
  • Imaging Devices
  • Multimedia Input Devices
  • Labs
  • Identifying PC Ports
  • Connecting Peripheral Devices
  • Upgrading the Graphics Adapter

Mass Storage Devices (6 topics)

  • Hard Drives
  • Solid State Drives
  • Troubleshooting Hard Drives
  • Installing RAID Arrays
  • Troubleshooting RAID
  • Lab: Adding Storage Devices

Removable Storage Devices (6 topics)

  • Storage Devices
  • Storage Adapters and Cables
  • Installing Storage Devices
  • Optical Disc Drives
  • Flash Drives
  • Tape Drives

System Memory (4 topics)

  • Random Access Memory (RAM) Types
  • RAM Configurations
  • Installing and Upgrading Memory
  • Labs: Upgrading Memory

Processors (6 topics)

  • Central Processing Unit (CPU)
  • CPU Architectures
  • Other CPU Features
  • CPU Packaging
  • Cooling Systems
  • Installing or Upgrading a CPU

BIOS and UEFI (7 topics)

  • BIOS and UEFI System Firmware
  • Configuring Component Properties
  • Configuring Devices and Boot Properties
  • Configuring BIOS Security
  • Upgrading Firmware
  • Diagnostics and Monitoring
  • Lab: System Setup

Custom Configuration (2 topics)

  • Configuring Computers for Business
  • Configuring Computers for Home Use

Laptops (4 topics)

  • Laptop Types
  • Laptop Features
  • Laptop Expansion Options
  • Laptop Power Supplies

Printers (5 topics)

  • Printer Types
  • Laser Printers
  • Inkjet Printers
  • Impact Printers
  • Thermal Transfer Printers

Installing and Configuring Printers (4 topics)

  • Installing Printers
  • Configuring Printers
  • Sharing and Networking Printers
  • Labs: Installing a Printer

Troubleshooting Printers (6 topics)

  • Routine Printer Maintenance
  • Maintaining Laser Printers
  • Maintaining Other Printer Types
  • Troubleshooting Print Errors
  • Troubleshooting Print Defects
  • Lab: Printer Maintenance

Network Architectures (4 topics)

  • Basic Network Concepts
  • Network Topologies
  • The OSI Model
  • Types of Network

Ethernet Networks (10 topics)

  • OSI Model Physical Layer
  • Twisted Pair Cabling and Connectors
  • Installing and Testing Network Cables
  • Fiber Optic Cabling and Connectors
  • Coaxial Cabling and Connectors
  • OSI Model Data Link Layer
  • Network Cards
  • Hubs, Bridges, and Switches
  • Troubleshooting Wired Links
  • Lab: Connecting to a Switch

Wireless Networks (5 topics)

  • Wireless Network Devices
  • Wi-Fi Standards
  • Wireless Network Security
  • Configuring a SOHO Access Point
  • Troubleshooting Wireless Links

Internet Connections (5 topics)

  • Internet Connection Types
  • Legacy Internet Access Methods
  • Broadband Internet Access Methods
  • Wireless Internet Access Methods
  • Lab: Connecting to an Access Point

Troubleshooting System Components (8 topics)

  • Troubleshooting Basic Hardware Problems
  • Troubleshooting Power Problems
  • Troubleshooting POST
  • Troubleshooting Motherboard Components
  • Labs:
  • Removing and Installing FRUs
  • Testing Hardware Components
  • Diagnosing System Errors

Connection Interfaces (7 topics)

  • I/O Ports and Cables
  • Legacy Port Types
  • USB Ports
  • SCSI
  • Display Connectors and Cable Types
  • Audio Connectors
  • Labs: Identifying PC Ports

Power Supplies (4 topics)

  • Electrical Circuits
  • Power Supply Unit (PSU)
  • Connector Types and Voltages
  • Installing a Power Supply Unit

Mobile Devices (2 topics)

  • Mobile Device Types
  • Mobile Accessories and Ports

Troubleshooting Mobile Devices (7 topics)

  • Laptop and Mobile Disassembly
  • Upgrading Laptop FRUs
  • Upgrading Laptop System Components
  • Troubleshooting Mobile Power
  • Troubleshooting Mobile Displays
  • Troubleshooting Other Mobile Problems
  • Lab: Removing and Installing Laptop FRUs

Internet Protocol (8 topics)

  • OSI Model Network Layer
  • The TCP/IP Suite
  • Internet Protocol and IP Addressing
  • Subnet Masks
  • Classless Addressing
  • Configuring IP
  • Troubleshooting IP
  • IP Version 6

Routers and Firewalls (3 topics)

  • IP Routing Basics
  • TCP and UDP Ports
  • Configuring a SOHO Router Firewall

Troubleshooting Networks (5 topics)

  • Domain Name System (DNS)
  • Internet Application Services
  • File and Printer Sharing Services
  • Other Network Services
  • Lab: Troubleshooting a Network


Delegates must have basic experience of using a PC, Windows, and browsing the web. Specifically, it is recommended that you have the following skills and knowledge before starting this course:

  •  Use a keyboard and mouse.
  •  Recognize the main components of a PC and different data media such as USB drives and DVD.
  •  Start the computer and navigate the desktop.
  •  Use Windows Explorer to create directories and subdirectories and manage files.
  •  Use Internet Explorer to view websites.

Relevant Certifications

  • CompTIA A+ certification validates the latest skills needed by today's computer support professionals. It is an international, vendor-neutral certification recognized by major hardware and software ve...

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Dec Jan Feb Mar Apr May
COMAE15 5 Days $2,371
COMAE15 5 Days $2,371
COMAE15 5 Days $2,371
Manchester (Oxford St)
5 Days $2,371

or call:408-759-5074

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