A+ Certification: Electives

5 Day Course
Hands On
Official CompTIA Curriculum
Code AG168

This course has been replaced by the 2009 version.

Modules

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PC Support Industry IT Technicians (4 topics)

  • Remote Support
  • Depot Technicians
  • Problem Management
  • Quality Assurance

Using the Command Prompt Command Prompt and Text Editors (2 topics)

  • Navigating Directories at the Command Prompt
  • File Management using a Command Prompt

System Management Tools Options for Deploying Windows (4 topics)

  • Microsoft Management Console
  • Windows Optimisation Tools
  • Remote Utilities
  • Windows Registry

System Recovery Windows Troubleshooting (3 topics)

  • System Restore
  • Emergency Repair
  • Data Backup

Connectivity and Client Options TCP/IP (3 topics)

  • Configuring Network Properties
  • Configuring Wireless Connections
  • Configuring Client Options

Sharing Resources Local and Domain User Accounts (6 topics)

  • Creating User Accounts
  • Planning and Implementing Groups
  • Setting Share Permissions
  • NTFS Folder and File Permissions
  • Encrypting Files and Folders
  • Auditing

Internet Standards and Applications Overview of the Internet (12 topics)

  • Development of the Internet
  • Internet Services
  • The World Wide Web
  • Electronic Mail (Email)
  • Newsgroups (Usenet)
  • File Transfer Protocol (FTP)
  • Telnet
  • Instant Messaging
  • Virtual Private Networks
  • Domain Names
  • Uniform Resource Indicator
  • Internet Email Addresses

Configuring Internet Access (2 topics)

  • Accessing the Internet
  • Web Browser Security

Network Maintenance and Troubleshooting (2 topics)

  • Troubleshooting Networks
  • Testing TCP/IP

PC Maintenance Electrical Circuits (7 topics)

  • Maintenance Toolkit
  • Hazards
  • Preventative Maintenance
  • Maintaining Display Devices
  • Maintaining Disk and Tape Drives
  • Cleaning Inside the Case
  • Power Problems

Installing and Removing Hardware (5 topics)

  • Disassembling a PC
  • Removing Peripheral Devices
  • Removing Storage Devices
  • Reassembling the PC
  • Adding and Removing Notebook Devices

BIOS, CMOS, and System Resources (4 topics)

  • BIOS and CMOS
  • BIOS/CMOS Setup Programs
  • System Resources
  • Plug-and-Play

Troubleshooting and Optimisation (3 topics)

  • Diagnostic Hardware and Software
  • Troubleshooting
  • Upgrading and Optimising Hardware

Maintaining Printers and Scanners (8 topics)

  • Dot Matrix Printers
  • Inkjet Printers
  • Laser Printers
  • Other Printer Types
  • Scanners
  • Installing, Maintaining and Upgrading Printers and Scanners
  • Printer Troubleshooting
  • Configuring and Troubleshooting Scanners

Prerequisites

Students should have successfully completed the "CompTIA A+ Essentials Support Skills" course or have previous experience of PC support. Specifically, it is recommended that students have the following skills and knowledge before starting this course: # Identify types and characteristics of PC components, including motherboard, CPU, memory, and storage, input, and output devices # Install and configure basic peripheral devices # Identify types and characteristics of portable computers # Install and configure Microsoft Windows 2000 and Microsoft Windows XP # Perform basic PC maintenance and troubleshooting # Understand fundamental principles of securing IT systems and working safely # Communicate effectively with customers # Install and configure print and imaging devices # Understand fundamental principles of implementing LANs and internet access

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