A+ Certification: Essentials

5 Day Course
Hands On
Official CompTIA Curriculum
Code AG166

This course has been replaced by the COMAE12 CompTIA A+ Certification 220-801 Support Skills (2012 Objectives).

Modules

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The Visible PC Introduction to the PC (13 topics)

  • Key Functions of a PC
  • The System Case
  • I/O Ports and Cables
  • PS2 Ports
  • Parallel Ports
  • Serial Ports
  • USB Ports
  • SCSI
  • IEEE 1394 (Firewire)
  • Modem and Network Ports
  • Audio Ports
  • Joystick/MIDI Ports
  • Adding and Removing Peripherals

Motherboards Motherboard Layout (6 topics)

  • System Clock
  • Bus Architecture
  • Motherboard Components
  • Expansion Bus and Adapter Cards
  • Motherboard Form Factors
  • Power Supply Unit (PSU)

Processors Central Processing Unit (CPU) (6 topics)

  • Processor Terminology
  • Multitasking
  • Multiprocessing, and Multithreading
  • Intel Processors
  • AMD Processors
  • Processor Sockets and Chipsets

Memory Memory Types (2 topics)

  • Memory Packaging
  • Memory Characteristics

Storage Devices Storage Devices (7 topics)

  • Hard Drives
  • Installing a Storage Device
  • Preparing a Hard Disk
  • Floppy Drives
  • Optical Disk Storage
  • Flash Memory
  • Tape Drives

Peripheral Devices PC Display Screens (5 topics)

  • Graphics Adapter
  • Installing a Graphics Adapter and Display
  • TV Tuners
  • Sound Cards
  • I/O and Communications Adapters

Portable Computers Portable and Desktop Computers (3 topics)

  • Notebooks
  • Tablet PC
  • Personal Digital Assistants (PDAs)

Features of Operating Systems Microsoft Operating Systems (6 topics)

  • Overview of Windows 2000
  • Overview of Windows XP
  • Workgroups and Domains
  • UNIX and Linux
  • Apple Mac OS X
  • Novell NetWare

Installing and Upgrading Windows Overview of OS Installations (6 topics)

  • Preparing the Hard Disk
  • Domain or Workgroup Selection
  • Installation Methods
  • Setup Failure and Recovery
  • Upgrading the OS
  • Options for Deploying Windows

The Windows Boot Process Windows Boot Files (2 topics)

  • Initial Startup Process
  • The BOOT.INI File

Managing Windows Features of the Desktop (7 topics)

  • Windows Administrative Tools
  • Changing System Settings
  • Configuring Hardware
  • Optimising Windows Performance Options
  • Screen Savers and Power Management
  • Managing Software
  • Managing Services

Windows Storage Management Disk Management (6 topics)

  • Navigating Windows
  • Working with Folders
  • Working with Files
  • Searching For Files
  • The Recycle Bin
  • My Network Places

Hardware Maintenance and Troubleshooting Troubleshooting Techniques (6 topics)

  • Troubleshooting Power Problems
  • Troubleshooting POST
  • Troubleshooting Internal Devices
  • Troubleshooting Peripherals
  • Notebook Troubleshooting
  • Preventative Maintenance

Troubleshooting the Operating System Error Categories (4 topics)

  • Advanced Startup Options
  • Diagnosing Problems
  • Troubleshooting Applications
  • Remote Features

Security Security Fundamentals (4 topics)

  • Windows Security Overview
  • Internet Security
  • Malware
  • Data Security

Safety and Environmental Issues Health and Safety (4 topics)

  • Static Electricity and ESD
  • Materials Handling
  • Storage of Components for Future Use
  • Disposal of Consumables and Computer Equipment

Professionalism and Communication Customer Service Skills (5 topics)

  • Basic Troubleshooting Approach
  • Giving Feedback
  • Communication with a Customer
  • Professionalism
  • Handling Customer Complaints

Printers and Scanners The Print Process (4 topics)

  • Installing and Configuring a Printer
  • Operating and Troubleshooting Printers
  • Scanners
  • Installing and Using a Scanner

Network Concepts (7 topics)

  • What is a Network?
  • Network Components
  • Network Topologies
  • The OSI Model
  • IEEE 802 Standards
  • Network Devices
  • Network Transport Protocols

Implementing a LAN Server and Peer-to-Peer Networks (3 topics)

  • Network Components
  • Implementing a LAN
  • Network Troubleshooting Basics

WAN and Internet Connectivity Wide Area Networks and the Internet (3 topics)

  • Accessing the Internet
  • Cellular Devices
  • Voice-over-IP

Prerequisites

Students should have successfully completed PC Fundamentals or have basic experience of using a PC, Windows and browsing the Web. The following key skills are recommended: * Use a keyboard and mouse * Recognise the main components of a PC (such as case, monitor, mouse, and keyboard) and different data media such as floppy disks or CD-ROMs * Start the computer and navigate the Desktop * Use Windows Explorer to create directories and subdirectories; and move, copy, or rename files and directories * Use Internet Explorer to view websites

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