Service Management and the Cloud

1 Day Course

This course has been retired. Please view currently available ITIL Training Courses.


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An Introduction to Cloud (3 topics)

  • Cloud definitions
  • Cloud characteristics
  • Types of Cloud

The challenges with the various Cloud options (4 topics)

  • Public
  • Private
  • Hybrid
  • Community

Managing the Cloud (4 topics)

  • Understanding drivers
  • Risks and business benefits
  • Strategic thought as the key to success
  • Taking an holistic approach

Controlling the Cloud (2 topics)

  • Frameworks and methodologies that can be utilised
  • Taking a service lifecycle approach

Next steps to take in terms training and information


There are no pre-requisites for this overview course, however experience of service management best practice and the broader I.T. industry and trends would be beneficial.

Course PDF