Service Management and the Cloud
Overview
As the move towards the cloud gains momentum and both customers and providers move to exploit this emerging technology, ITSM professionals need to understand the implications for service provision and how they should approach its adoption. This overview course aims to provide delegates with a grounding in Cloud terminology and how service management best practice should be applied to ensure Cloud based services are managed and controlled for the benefit of the business.
Objectives
At the end of this course you will be able to understand:
- Cloud basic terminology and definitions
- The challenges associated with cloud based services
- The steps to manage and control cloud based services
- The next steps for more specific training and information
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Next steps to take in terms training and information
Prerequisites
There are no pre-requisites for this overview course, however experience of service management best practice and the broader I.T. industry and trends would be beneficial.
Scheduled Dates
Please select from the dates below to make an enquiry or booking.
Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.