Service Management and the Cloud
Book Now - 2 Delivery Methods Available:Scheduled Online Onsite
As the move towards the cloud gains momentum and both customers and providers move to exploit this emerging technology, ITSM professionals need to understand the implications for service provision and how they should approach its adoption. This overview course aims to provide delegates with a grounding in Cloud terminology and how service management best practice should be applied to ensure Cloud based services are managed and controlled for the benefit of the business.
At the end of this course you will be able to understand:
- Cloud basic terminology and definitions
- The challenges associated with cloud based services
- The steps to manage and control cloud based services
- The next steps for more specific training and information
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
An Introduction to Cloud (3 topics)
- Cloud definitions
- Cloud characteristics
- Types of Cloud
The challenges with the various Cloud options (4 topics)
Managing the Cloud (4 topics)
- Understanding drivers
- Risks and business benefits
- Strategic thought as the key to success
- Taking an holistic approach
Controlling the Cloud (2 topics)
- Frameworks and methodologies that can be utilised
- Taking a service lifecycle approach
Next steps to take in terms training and information
There are no pre-requisites for this overview course, however experience of service management best practice and the broader I.T. industry and trends would be beneficial.
Please select from the dates below to make an enquiry or booking.
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.