Customer Care
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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
The importance of excellent customer service can not be undervalued. This course is specifically designed to provide 'Your Company Ambassador', front line staff, with expertise required to convey and maintain a customer sensitive culture. The skills learnt during this very intensive workshop will enable them to value their input and provide an understanding of the 'tools' required to be professional employees.
Objectives
This course will enable delegates to:
- Understand that first impressions count.
- Practice In depth interpersonal skills.
- Understand and demonstrate Transactional Analysis during role-play.
- Display knowledge of known service concepts.
- Handle complaints.
- Develop a personal action plan.