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Implementing Cisco Unity connection

4 Day Course
Hands On
Official Curriculum
Code IUC

This course has been retired. Please view currently available Cisco Collaboration Training Courses.

Modules

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Identifying the Supported Platforms for Cisco Unity Connection (3 topics)

  • Identifying the Functions, Capacity, and Features of Cisco Unity Connection
  • Identifying the Server Platforms Available for Running Cisco Unity Connection
  • Understanding the Supported Desktop Browsers to Access Cisco Unity Connection

Reviewing Deployment Models for Cisco Unity Connection (5 topics)

  • Standalone Deployment Model
  • Digital Networking Deployment Model
  • Active-Active High-Availability Deployment
  • Digital Networking with Active-Active Pairs
  • VPIM Networking

Licensing for Cisco Unity Connection (3 topics)

  • License Features and the FlexLM Process
  • Workspace Licensing
  • License Installation Process

Identifying Integration Options for Cisco Unity Connection (4 topics)

  • Integration Capabilities of Cisco Unity Connection
  • Extended Integration Options and Features Available with Cisco Unity Connection
  • VPIM Networking Options with Cisco Unity and Cisco Unity Express
  • VPIM Networking Using the Cisco Unified Messaging Gateway

Gathering and Verifying Installation Information (7 topics)

  • Identifying Hardware and Software Requirements
  • Identifying Browser Requirements
  • Configuring the Hardware Platform
  • Verifying DNS Registration Options
  • Gathering Network and Administration Information
  • Operating the Cisco Unified Communications Answer File Generator
  • Troubleshooting Network Errors During the Installation

Installing Cisco Unity Connection (3 topics)

  • Navigating Within the Installation Wizard
  • Starting the Installation
  • Performing Post-Installation Tasks

Initializing Cisco Unity Connection Services (3 topics)

  • Examining Installation Log Files
  • Changing the Default Application User Passwords
  • Activating Additional Cisco Unity Connection Services

Setting Up Administrator Workstations (2 topics)

  • Configuring Browser Settings
  • Installing and Activating the Real-Time Monitoring Tool

Installing a Second Node to Initiate Active-Active Redundancy (4 topics)

  • Verifying First-Node Parameters
  • Adding the Second Node to the Cluster
  • Installing the Second Node
  • Verifying Installation

Implementing Dial Plans (3 topics)

  • Dial Plan Implementation
  • Adding, Modifying, and Deleting Partitions
  • Adding, Modifying, and Deleting Search Space

Managing Call Routing (3 topics)

  • Implementing Call Routing
  • Managing Direct Incoming Call Routing
  • Managing Forwarded Incoming Call Routing

Managing System Settings (10 topics)

  • Managing Class of Service
  • Managing Templates
  • Managing Handlers
  • Managing Directory Handlers
  • Managing Interview Handlers
  • Managing Conversations
  • Managing Digital Networking Locations
  • Managing VPIM Locations
  • Managing Enterprise Parameters
  • Managing Service Parameters

Integrating the Phone System (2 topics)

  • Integrating Cisco Unity Connection to Cisco Unified Communications Manager
  • Integrating Cisco Unity Connection to Cisco Unified Communications Manager Express

Prerequisites

* A working knowledge of LANs * A working knowledge of WANs * A working knowledge of IP switching and routing * Basic internetworking skills- CCNA recommended * Knowledge of traditional public switched telephone network (PSTN) operationsincluding PBX and Voice-mail administration tasks. * Basic understanding of Cisco Unified Communications Manager

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