Service lifecycle bootcamp: Operation & Continual Service Improvement

5 Day Course
Official ITIL Curriculum
Code LSO-LCSI

This course has been retired. Please view currently available ITIL Training Courses.

Modules

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Service Operation (8 topics)

  • Introduction to Service Operation
  • Service Operations Principals
  • Service Operation Processes
  • Common Service Operation Activities
  • Organising Service Operation: Functions
  • Technology Considerations
  • Implementation Considerations
  • Challenges, Critical Success Factors and Risks

Managerial and supervisory aspects of the ITIL processes (5 topics)

  • Event Management
  • Incident Management
  • Request Fulfilment
  • Problem Management
  • Access Management

Continual Service Improvement (8 topics)

  • Introduction to Continual Service Improvement
  • Continual Service Improvement Principles
  • Continual Service Improvement Process
  • Continual Service Improvement Methods and Techniques
  • Organisation for Continual Service Improvement
  • Technology for Continual Service Improvement
  • Implementation Considerations
  • Critical success factors and risks

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