ILM - First Line Management - Introduction to Leadership

2 Day Course

This course has been retired. Please view currently available Management Skills Training Courses.


Course Outline (19 topics)

  • Establish personal objectives for the course
  • What is the role of a manager and leader?
  • The greatest leaders of all time
  • Basic principles of management
  • Completion and analysis of a personal leadership skills profile
  • Applying action centred leadership
  • Team values
  • Characteristics of an effective team
  • Helpful and hindering team member behaviours
  • The four stage model of team development
  • The theory and application of situational leadership
  • The importance of goal setting
  • What causes motivation and de-motivation in the workplace?
  • Building motivation in your team
  • The delegation process
  • Giving and receiving feedback
  • Conflict handling - completion and analysis of your personal conflict handling modes profile.
  • Participation in and analysis of, experiential learning activities.
  • Completion of a personal action plan.

Course PDF