Administrating Cisco Unified Communications Manager and Cisco Unity Connection

5 Day Course
Hands On
Official Curriculum
Code UC11ADM

Book Now - 2 Delivery Methods Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This 5-day course is designed for individuals that will be performing administrative tasks within Cisco Unified Communication Manager,

Cisco Unity Connection, and Cisco Unified Communication Manager Instant Messaging & Presence solutions. The course will cover adds, moves and changes as well as the management of licensing via PLM. Self Provisioning, Hunt Groups, Conference Now and the analyzing of the Dial Plan have also been included. This course focuses on Cisco Unified Communications Manager v11.x.


After completing this course you should be able to:

  • Understand and integrate a Cisco Unified Communications Manager (CUCM), Cisco Unity Connection (CUC), Cisco Unified Communications Manager Instant Messaging & Presence (CUCM IM&P) solution in a Collaboration infrastructure.

Target Audience

System Administrators and Networking Professionals who will be completing basic administrative tasks or level one support for Cisco's Unified Communications Manager, Unity Connection and Unified Communications Manager Instant Messaging & Presence Communication Solutions.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Cisco Unified Communications Manager (17 topics)

  • Understanding the Cisco Collaboration Architecture
  • Tuning System Parameters
  • Managing Licensing via the Prime License Manager
  • Understanding the Cisco Unified Communications Manager Web Interfaces
  • Configuring Cisco Unified IP Phones with Auto-registration, Self-Provisioning and Bulk Administration Tool
  • Managing users with LDAP synchronization
  • Implementing PSTN Gateways and SIP Trunks in CUCM
  • Implementing Dial Plan Connectivity
  • Defining Class of Control
  • Exploring and implementing Hunt Groups
  • Exploring and implementing Native Presence
  • Exploring and implementing Music on
  • Hold and Conferences
  • Exploring and implementing Phone Features
  • Exploring and implementing Extension Mobility
  • Maintaining Cisco Unified Communications Manager solution with Cisco Unified Reporting, Real-Time Monitoring Tool and Call Details Records Analysis and Reporting
  • Backing up and Restoring Cisco Unified Communications Manager database

Cisco Unity Connection (7 topics)

  • Understanding the Cisco Unity Connection Architecture
  • Understanding the integration options
  • Understanding the forwarding options to the
  • messaging voice mail
  • Understanding Call Handler concepts
  • Managing user accounts in Unity Connection
  • Creating voice mailboxes with LDAP and CUCM synchronization

Cisco Unified Communications Manager Instant Messaging and Presence (2 topics)

  • Understanding CUCM IM&P Architecture and Features
  • Understanding CUCM and CUCM IM&P roles for Cisco Jabber

Labs: Cisco Unified Communications Manager (25 topics)

  • Reviewing integration settings of Cisco Unified Communication Manager
  • Installing licenses on Prime License Manager
  • Controlling administrative rights with Roles and User Groups
  • Configuring phones in CUCM manually
  • Controlling access to Self Care Portal
  • Making phone screenshots
  • Implementing Class of Service
  • Implementing internal and external Call Routing
  • Implementing Call Routing redundancy and load balancing
  • Implementing SIP Trunk and Local Route Group
  • Controlling codec and bandwidth for the calls with Regions and Locations settings
  • Checking Dial Plan with Route Plan Report and Dialed Number Analyzer
  • Provisioning users With LDAP synchronization
  • Registering phones with Auto-registration and Self-Provisioning
  • Using Bulk Administration Tool for updating CUCM database
  • Implementing Hunt Groups and Call Queueing
  • Implementing Music on Hold
  • Implementing Ad hoc, Meet-me conferences and Conference Now
  • Controlling Media Resources access with Media Resource Group and Media Resource Group List
  • Implementing other Phone Features
  • Implementing CUCM Native Presence
  • Implementing Extension Mobility
  • Using Cisco Unified Reporting and Real-Time Monitoring Tool for maintening CUCM
  • Reporting call activity with CAR Tool
  • Backing up Cisco Unified Communications Manager database

Labs: Cisco Unity Connection (6 topics)

  • Reviewing integration settings of Cisco Unity Connection
  • Monitoring messaging port activity
  • Configuring voice mail boxes manually
  • Defining Class of Service and Authentication Rules
  • Tuning voice mail boxes settings
  • Synchronizing with CUCM to create voice mailboxes

Labs: Cisco Unified Communications Manager Instant Messaging & Presence (5 topics)

  • Reviewing integration settings of Cisco Unified Communication Manager Instant Messaging & Presence
  • Implementing Cisco Jabber in Phone-Only mode with CUCM only
  • Implementing Cisco Jabber in Full UC Mode with CUCM Instant Messaging & Presence
  • Testing Soft Phone and Desk Phone Control Mode of Cisco Jabber
  • Testing Cisco Jabber Features


Attendees should meet the following prerequisites:

  • Basic Knowledge of IP and Networking is recommended
  • Basic Knowledge of Windows Desktop Environment

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price May Jun Jul Aug Sep Oct
Later scheduled dates may be available for this course.

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