ACUCM: Administering Cisco Unified Communications Manager v8.0

3 Day Course
Hands On
Official Curriculum

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Scheduled Online Onsite


ACUCM teaches the concepts of IP telephony using the Cisco Unified Communication Manager server, including its function, features, and configuration. This is an entry-level course that begins with the basic concepts of IP telephony and very quickly moves the learner forward into an understanding of the Cisco Unified Communication Manager concepts: clustering, route plans, digit manipulation,media resource, and Cisco Unified Communication Manager features, all of which are important in supporting IP telephony in the enterprise network.

This course is designed for individuals that will be using and managing the system and performing administration at Level 1 and Level 2 support levels. Level 1 supports phone users, makes moves, adds, and changes to the desktop phone environment. Level 2 supports changes in the organization, such as opening new office locations or relocating departments. This course does not cover issues of initial deployment, new cluster deployment or international deployments, orissues with the underlying network that involve routers, switches, or Cisco IOS software configuration.

This course includes lab exercises that allow you to apply what was learned in each preceding lesson. Labs begin with a newly installed publisher and subscriber. The only element that is preconfigured is two MGCP gateways, for the headquarters (HQ) and branch (BR), and an intercluster trunk pointing to the neighbor’s pod. Thus allowingthe studentto become familiar with all the various concepts through configuration of the elements in the lab environment.

The course focus is on Cisco Unified Communications Manager version 8.0.


After you complete this course you will be able to:

  • Discuss Cisco Unified Communication Manager and how it is deployed in the IP telephony network
  • Use the basic administrative functions to set up the Cisco Unified Communications Manager server, add users, and perform a backup and restore
  • Describe the parameters that affect phones and devices in the network, their configuration, and registration
  • Develop a basic route plan, explain its purpose, and configure in the IP telephony network
  • Explain the use of transformation masks, route filters, DDI, and translation patterns to accomplish specific types of digit manipulation and call routing
  • Describe partitions and CSSs and their use, function, and configuration
  • Describe CAC and Cisco Unified SRST
  • Describe the various media resources as well as their use and configuration in Cisco Unified Communications Administration
  • Describe the basic features and services of Cisco Unified Communications Manager and their configuration in Cisco Unified Communications Manager Administration
  • Describe the available phone and directory number options, user web pages, and BAT


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Introduction to IP Telephony (2 topics)

  • Exploring IP Telephony
  • Describing the Cisco Unified Communications Manager Deployment Models

Defining the CUCM Basic Configuration (4 topics)

  • Logging into Cisco Unified Communications Manager
  • Configuring the Cisco Unified Communications Manager Server
  • Describing Multilevel Administration
  • Configuring the Disaster Recovery System: Backup and Restore Procedures

Preparing for Phone Registration (3 topics)

  • Configuring Cisco Unified Communications Manager System Parameters
  • Supporting Cisco IP Phones
  • Exploring Phone Registration and IP Phone Communications

Configuring a Basic Route Plan (2 topics)

  • Exploring Gateways
  • Creating a Route Plan

Discovering Route Filters and Digit Manipulation (2 topics)

  • Configuring Route Filters and Translation Patterns
  • Understanding Digit Manipulation

Exploring Class of Control (2 topics)

  • Defining Class of Control
  • Configuring Advanced Class of Control Features

Explaining CAC and SRST (2 topics)

  • Understanding CAC
  • Exploring SRST

Understanding Media Resources (2 topics)

  • Explaining Media Resources
  • Exploring Media Resource Management

Describing Cisco Unified Communications Manager Features (3 topics)

  • Understanding Basic Cisco Unified Communications Management Features
  • Exploring Hunt Groups
  • Describing Phone Services

Exploring Moves, Adds, Changes, and Administration (3 topics)

  • Understanding Phone Moves, Adds, and Changes
  • Describing User Configuration
  • Utilizing the Cisco Unified Communications Manager BAT

Labs (12 topics)

  • Lab 2-1: Performing General Administration
  • Lab 2-2: Configuring Basic Settings
  • Lab 2-3: Backing Up and Restoring the Publisher
  • Lab 3-1: Creating and Associating Users
  • Lab 4-1: Configuring the System to Support Cisco IP Phones
  • Lab 4-2: Using the Cisco Unified Communications Manager BAT
  • Lab 5-1: Configuring Basic Dial Plan Elements
  • Lab 6-1: Configuring Complex Dial Plan Elements
  • Lab 7-1: Implementing Calling Privileges and Restrictions
  • Lab 8-1: Configuring Media Resources
  • Lab 9-1: Configuring User Features
  • Lab 9-2: Configuring Hunt Groups and Call Coverage


No prerequisites are necessary. However, learners are expected to have a working knowledge of computer software, Windows navigation, and the ability to understand concepts of voice and computer system operation.

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