Managing the Lifecycle leading to ITSM Expert Certification Diploma

5 Day Course
Code IT3MAL

This course has been retired. Please view currently available ITIL Training Courses.

Modules

Topics covered include (8 topics)

  • introduction to IT service management business and managerial issues
  • managing the planning and implementation of IT service management
  • management of strategic change
  • risk management
  • managerial functions
  • understanding organisational challenges
  • lifecycle project assessment
  • understanding complementary industry guidance

Sections