ITIL - IT Service Management - Executive Briefing
This course has been retired. Please view currently available ITIL Training Courses.
Topics covered include (13 topics)
- Current problems being faced by businesses, IT related
- Why adopt a Service Management approach?
- What is the Service Lifecycle? A walk through of:
- Service Strategy
- Service Design
- Service Transition
- Service Operations
- Continual Service Improvements
- How to build a successful IT Service Strategy that delivers true business benefit
- A holistic approach to Service Design
- Accepting that formal Service Transition is the only way to ensure “right first time”, “operational effectiveness” and “benefits realisation”
- The key difference from ITIL Version 2 - Which path to take?
- The new ITIL V3 Qualification Scheme and courses