ITIL - IT Service Management - Executive Briefing

0.5 Day Course

This course has been retired. Please view currently available ITIL Training Courses.


Topics covered include (13 topics)

  • Current problems being faced by businesses, IT related
  • Why adopt a Service Management approach?
  • What is the Service Lifecycle? A walk through of:
  • Service Strategy
  • Service Design
  • Service Transition
  • Service Operations
  • Continual Service Improvements
  • How to build a successful IT Service Strategy that delivers true business benefit
  • A holistic approach to Service Design
  • Accepting that formal Service Transition is the only way to ensure “right first time”, “operational effectiveness” and “benefits realisation”
  • The key difference from ITIL Version 2 - Which path to take?
  • The new ITIL V3 Qualification Scheme and courses

Course PDF