Customer Care over the Telephone
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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
Do you need to be able to build and maintain a rapport with your customers over the telephone?
Do you want to be confident that you’re understanding their requirements and responding appropriately?
This course is designed to help you build and maintain rapport with customers through developing business and effective communication skills. This will help your organisation make a great first impression every time. You will benefit from this course if you use the telephone to communicate with internal and external customers.
Objectives
Delegates will learn how to:
- Portray to your customer a positive image of your company
- Portray to your customer a positive image of your company
- Demonstrate the importance of taking responsibility to achieve customer satisfaction
- Obtain from customers a clear understanding of their expectations
- Handle challenging callers calmly and confidently
- Demonstrate how you will reassure customers that their needs will be satisfied
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.