By using our website you agree to our use of cookies.

Communicating Effectively

2 Day Course
Code PDCE

The four day Communicate Effectively course is currently running on a public scheduled basis.

Modules

Course Outline (16 topics)

  • Establish personal objectives for the course
  • What happens when a conversation goes wrong?
  • What is your definition of effective communication?
  • What are the pre-requisites for effective communication?
  • What type of communicator are you and what does that mean?
  • Non-verbal communication - the impact of body language
  • Communication and your thought process
  • The relationship of thoughts, feelings and behaviours
  • Handling negative feelings and the intervention process
  • Improved questioning and listening skills
  • The rapport triangle
  • Transactional analysis
  • The fundamentals of assertiveness
  • An assertiveness model
  • Making your case - behaviour styles
  • Completion of a personal action plan
Customer Service Skills Training Courses

Course PDF

Print

Sections