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Essential Skills for the Office Professional

2 Day Course
Code MPDEFOP

This course has been retired. Please view currently available Personal Skills Training Courses.

Modules

Course Outline (19 topics)

  • Establish personal objectives for the course
  • The evolving role of the office professional
  • Your personal SCOT analysis
  • The importance of self-motivation
  • Showing personal initiative
  • Initiative and creative thinking
  • Working effectively with your manager
  • Communication models
  • The importance of non-verbal communication
  • Questioning techniques and listening skills
  • The significance of assertive behaviour
  • Your rights and responsibilities
  • A model to enable you to deliver an assertive message
  • What is influencing?
  • The importance of positive language
  • Exploring your working style.
  • Dealing with challenging people
  • Handling stress in the workplace
  • Completion of a personal action plan
Personal Skills Training Courses

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