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Internal Consultancy Skills

2 Day Course
Code MPDICS

This course has been retired. Please view currently available Personal Skills Training Courses.

Modules

Course Outline (24 topics)

  • Establish personal objectives for the course
  • The role and competencies of an internal consultant
  • The consultancy cycle
  • Consultant intervention styles
  • Initial contact with the client and gaining entry
  • Face-to-face communication
  • Communication models
  • Effective listening
  • Constructive and unconstructive questioning
  • The client system
  • Stakeholder mapping and commitment
  • Contracting issues
  • Negotiating behaviours
  • Types of organisational change
  • Organisational and personal sources of resistance to change
  • Overcoming resistance to change
  • Stakeholder influencing
  • Sources of power and their relationship to influencing
  • Influencing strategies
  • Handling conflict
  • Facilitating change
  • Client project review
  • Disengagement and follow up
  • Completion of a personal action plan
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