Managing Customer Service Excellence
Book Now - 1 Delivery Method Available:
Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
This facilitated workshop will allow you to analyse the customer service levels your currently provide and benchmark these against latest research in delivering customer service excellence. It will offer practical advice on how to raise standards of customer service amongst your team, and provide support to individuals in customer-facing roles.
Customer service excellence is not the sole responsibility of your Customer Service Professionals, and this workshop will help you manage the contribution of the wider organization in delivering service excellence.
Objectives
Delegates will learn how to:
- Identify your internal and external customers
- Explain your role in the provision of customer service
- Clarify customer requirements and expectations
- Identify the resources required to ensure staff can fulfil their responsibilities
- Support your teams so they provide consistent excellent service
- Set personal and corporate customer service goals
- Contribute effectively to corporate customer service strategies
be an effective customer advocate
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.