Problem Solving and Decision Making

2 Day Course

This course has been superceded by Solve Problems and Make Decisions.


Outline (15 topics)

  • Establish personal objectives for the course
  • Problem solving approaches
  • Barriers to effective problem-solving and decision-making
  • The use of problem solving techniques
  • Techniques for identifying and defining the problem
  • Techniques to consider possible causes for the problem
  • Methods of data collection
  • Interpreting the data collected
  • Techniques to generate a list of viable options
  • Force field analysis
  • Decision making styles
  • Techniques for testing and selecting options
  • Implementing the selected options
  • Reviewing the outcomes and evaluating results
  • Completion of a personal action plan

Course PDF