Cisco Unified Communication Project Management

5 Day Course
Official Curriculum
Code GK2750

This course has been retired. Please view currently available Cisco Collaboration Training Courses.


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Project Management Framework (3 topics)

  • Process Groups
  • Life Cycles
  • Knowledge Areas

Cisco Unified Communication Life Cycle (5 topics)

  • Introduction to Cisco Unified Communication Lifecycle
  • Unified Communication Terminology and Components
  • PPDIOO- Life Cycle Prepare, Plan, Design, Implement, Operate and Optimize
  • Cisco Life cycle comparison with PMP concepts
  • Unified Communication deployment Steps

Prepare Phase (5 topics)

  • Information Gathering Process
  • Business Requirement Development
  • Technology Strategy Development
  • High-Level Design Development
  • Business Case Development

Plan Phase (5 topics)

  • Project Management Plan
  • Communication Management Plan
  • Complete System Requirement Validation
  • Complete Network, Application ,Operation and Site Readiness Assessment
  • Perform Project Kickoff Meeting

Design Phase (7 topics)

  • Detailed Design Development
  • Migration Plan Development
  • Staging Plan Development
  • Implementation Plan Development
  • System Acceptance Test Plan Development
  • Operation Plan Development
  • Staff Plan Development

Implement Phase Exercise (6 topics)

  • Staging Phase
  • System Implementation
  • System Acceptance Testing
  • System Migration
  • Operation Implementation
  • Staff Training

Operate Phase (6 topics)

  • Systems Monitoring
  • Incident Management
  • Problem Management
  • Change management
  • Configuration Management
  • Security Administration

Optimize (3 topics)

  • Business Case Alignment
  • Technology Assessment
  • Operations Assessment

Final Project Close Out (1 topic)

  • Hands �on Labs: Deploy an IPT solution by using real word scenarios. Labs will consist of two Case studies in which students will perform project management task as a group and later individually. Lab will consist of detailed steps in preparing, planning, and designing, implementing, operating and optimizing an IPT solution.


Student must have a basic understanding of Project management processes or must be familiar with Cisco Life cycle processes.