Business Skills for IT Professionals

4 Day Course
Code GK2805

This course has been retired. Please view currently available Management Skills Training Courses.


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Professionalism (1 topic)

  • How attitude and ambition contribute to career development

Effective Communications (2 topics)

  • Learning to judge communications according to quality standards
  • Developing the ability to actively listen

Written Communications (3 topics)

  • Effective and efficient business writing
  • Understanding business style
  • Using templates to simplify and speed up the writing process

Presentations (1 topic)

  • Best practices for preparing and delivering dynamic presentations

Dynamic Meetings (2 topics)

  • How and when to avoid meetings
  • Organizing the best possible meetings when you can't avoid them

Motivation (2 topics)

  • Patterns of motivation in the workplace
  • Motivational tools and how to apply them

Delegating (2 topics)

  • Delegating as the art of management
  • Managing and monitoring delegated tasks for maximum productivity

Negotiating (2 topics)

  • Negotiation fundamentals
  • The art of haggling

Leadership (2 topics)

  • Choosing a leadership style
  • Recognizing when leadership is necessary

Managing Time and Priorities (2 topics)

  • Knowing what is the best use of your time, all the time
  • Techniques for minimizing interruptions

Beyond Budgets (1 topic)

  • How Key Performance Indicators (KPI) and rolling forecasts are replacing traditional budgeting process

Critical Thinking and Reasoning (1 topic)

  • Introduction to the science of critical thought and reasoned analysis

Problem Analysis Guidelines (2 topics)

  • Best practices for reaching optimum decisions
  • Case Studies

Case Studies (24 topics)

  • Case Study 1: Attitude Management
  • Learning to be positive.
  • Case Study 2: Communication Fundamentals
  • Judging communications according to quality standards.
  • Case Study 3: Editing for Clarity
  • Focus on brevity and precision in writing.
  • Case Study 4: Editing for Business Style
  • Focus on purpose and outcomes.
  • Case Study 5: Structuring E-mail
  • Applying templates to speed and improve the writing process.
  • Case Study 6: Letter Writing
  • Preparing formal communications that are brief, clear, and accurate.
  • Case Study 7: Writing Presentations
  • Outlining effective speaking notes.
  • Case Study 8: Ranking Motivators and De-motivators
  • Understanding the role of planning in the motivational process.
  • Case Study 9: Dissecting the Reasoning of Others
  • Dismantling the logic and thought processes that individuals use to arrive at decisions.
  • Case Study 10: Evaluating the Quality of Reasoning
  • Judging the inputs of an individual's thought processes.
  • Case Study 11: Restating a Problem to Clarify Purpose
  • Dismantling a decision to be made by reinterpreting the objectives.
  • Case Study 12: Determine the Major Factors
  • Analyzing a decision to be made by drilling down to the pivotal issues.

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