Business Process Analysis

4 Day Course
Code GK2818

This course has been retired. Please view currently available Project Management Skills Training Courses.


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Define the "Quality of a Business Process (4 topics)

  • People
  • Process
  • Tools
  • Inputs

Choose a Business Process to Analyze

Understand the Business Analysis Process (3 topics)

  • Definition of "Business Process Analysis"
  • The Process of Business Process Analysis
  • Role of the Business Analys

Charter the Process Action Team

Identify the Stakeholders of a Business Process

Choose Information Gathering Techniques

Gather Information (3 topics)

  • Preparation
  • Execution
  • Feedback & Validation

Document the Process Goal and Metrics (1 topic)

  • Perform GQM Analysis

Model the Current (As-Is) Process (7 topics)

  • ETVX Process Model
  • SIPOC Analysis
  • Use Case Diagrams
  • Process Flowcharts
  • Swim Lane Diagrams
  • Data-Flow Diagrams (DFD)
  • Entity-Relationship Diagrams (ERD)

Determine Causes of Problems (1 topic)

  • Fishbone (Ishikawa) Causal Analysis

Determine Process Improvement Options (1 topic)

  • Modeling the Improved (To-Be) Process

Make the Business Case for Process Improvement

Plan the Implementation

Hold a Project Retrospective

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