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Effective Technical Communication

2 Day Course
Code GK2833

This course has been superceded by Communicating in a Technical Environment.

Modules

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Technical Writing Foundations (5 topics)

  • What are Technical Communications?
  • Technical Writing vs. Business Writing
  • The History of Technical Communications
  • Types of Technical Communications
  • Role of the Technical Communicator

Your Writing Style (2 topics)

  • Your Writing Style
  • Your Writing Approach

The Communication Loop (3 topics)

  • Sending the Message
  • Receiving the Message
  • Barriers and Filters

Getting Started (10 topics)

  • Set Up for Success
  • Define Your Objective
  • Identifying Your Team
  • Making Your Team Effective
  • Understand Your Audience
  • Types of Audiences
  • Identifying the Audience
  • Identify the Right Communication Method
  • Message Formats
  • Time-Value of Formats

The Writing Process (9 topics)

  • Create a Plan
  • Understand Every Task That Needs to Get Done
  • Assign Tasks
  • Develop the Timeline
  • Write the Purpose Statement
  • Brainstorming and the Sticky-Note Technique
  • Outline the Document
  • Tips for the "Write" Stuff
  • Dealing with Writer's Block

The Five Cs of Communication (6 topics)

  • The Five Cs;
  • Clarity
  • Conciseness
  • Correctness
  • Coherence
  • Completeness

Visual Cues (5 topics)

  • White Space
  • Fonts and Text Layout
  • Headings
  • Bulleted and Numbered Lists
  • Tables and Figures

Oral Communications (5 topics)

  • Why a Presentation?
  • Best Practices for Effective Presentations
  • Guidelines for Writing Presentations
  • Format the Presentation Slides
  • Deliver Effective Presentations
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