ITIL Service Lifecycle: Service Strategy

3 Day Course
Official ITIL Curriculum

Book Now - 2 Delivery Methods Available:

Scheduled Online Onsite


The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Strategy and covers the management and control of the activities and techniques within the Service Strategy stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Strategy as a practice and at the interfaces between Service Strategy and the other stages of the ITIL® Service Lifecycle.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams. The course is suitable for individuals who require a deeper understanding of the Service Strategy stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.


  • The purpose of the Service Strategy course is to obtain knowledge on ITIL® concepts and terminology.
  • The course looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Strategy
  • The course aims to look at strategic planning, execution and control within a service-based business model, to enable an understanding of the concepts, processes, functions and activities involved in Service Strategy. It also aims to describe strategic perspectives, plans, positions and patterns as applied to service management and IT.
  • The course prepares delegates for the ITIL® Lifecycle examination in Service Strategy.


  • The course forms part of the ITIL® Intermediate qualification programme.
  • The examination will consist of a complex multiple choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more.
  • Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Introduction to Service Strategy (4 topics)

  • The purpose, goals and objectives of service strategy
  • The scope of service strategy
  • The value to the business
  • The context of service strategy in relation to all other lifecycle stages

Service Strategy Principles (4 topics)

  • The ability to decide on a service strategy
  • How to utilize the four P' of service strategy
  • How to define services, create value and leverage the combined use of utility and warranty
  • How to use service economics and sourcing strategies when meeting business outcomes

Service Strategy Processes (2 topics)

  • The management level concepts for the five service strategy processes and how they flow and integrate with the lifecycle
  • The purpose, scope and objectives of each service strategy process and how they link to value for the business

Governance (1 topic)

  • The ability to analyse IT governance and use it to set strategy by leveraging governance frameworks and bodies

Organising for Service Strategy (3 topics)

  • The ability to create an organisational design using the relevant development and departmental methods.
  • Technology considerations
  • Understand the relevance and opportunities for service automation and the importance and application of technology interfaces across the lifecycle

Implementing Service Strategy (1 topic)

  • Develop implementation strategies that follow a lifecycle approach (e.g. design, transition,operation and improvement, programmes)

Challenges, Critical Success Factors and Risks (1 topic)

  • The ability to provide insight and guidance for strategic challenges, risks and critical success factors


Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Delegates are also required to spend time re-familiarising themselves with the foundation level material as this will be needed for the course they will be attending.

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

Relevant Certifications

Scheduled Dates

Please select from the dates below to make an enquiry or booking.


Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Feb Mar Apr May Jun Jul
Attend From Anywhere
3 Days $1,535
ITILLSS 3 Days $1,535
ITILLSS 3 Days $1,535
ITILLSS 3 Days $1,535
Leeds (City Exchange)
3 Days $1,535
ITILLSS 3 Days $1,535
Manchester (Oxford St)
3 Days $1,535
ITILLSS 3 Days $1,535

or call:408-759-5074

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