ITIL Service Lifecycle: Service Transition

The course builds on the general principles covered as part of the ITIL® Foundation course. It covers the lifecycle aspects of Service Transition and covers the management and control of the activities and techniques within the Service Transition stage of the lifecycle but not the detail of each of the supporting processes (which are covered in detail in the capability courses). Additionally the course looks at the concept of Service Transition as a practice and at the interfaces between Service Transition and the other stages of the ITIL® Service Lifecycle.

The course is assignment based, with a strong emphasis on practical coursework, working as individuals and in teams. It is suitable for individuals who require a deeper understanding of the Service Transition stage of the Service Lifecycle. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Objectives:

• The purpose of the Service Transition course is to obtain knowledge on ITIL® concepts and terminology.
• The courses looks at activities that may be implemented to enhance the quality of IT service management within an organisation and enables students to understand the concepts, processes, functions and activities involved in Service Transition.
• The course aims to explain the roles and justify the need of Service Transition in the Service Lifecycle.
• The course prepares delegates for the ITIL® Lifecycle examination in Service Transition.

Certfication:

• The course forms part of the ITIL® Intermediate qualification programme.
• The examination will consist of a complex multiple-choice, closed book paper, to be completed within 90 minutes. (Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary.) The pass mark will be 65% or more.
• Successful candidates will be awarded 3 credits towards the ITIL® Expert qualification.