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ITIL Service Capability: Release, Control & Validation

5 Day Course
Official ITIL Curriculum
Code RCV

Book Now - 2 Delivery Methods Available:

Scheduled Online Onsite

Overview

The course builds on the general principles covered as part of the ITIL® Foundation course. It enables the organisation to introduce Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management as integral parts of its overall business-focussed Services Framework.

This course is assignment based with a strong emphasis on practical coursework, working as individuals and in teams. It is suitable for those who require a deep understanding of Release, Control & Validation processes and how they may be used to enhance the quality of IT service provision within an organisation. It offers a natural career development path for practitioner staff who already hold the ITIL® V3 Foundation Certificate or equivalent.

Objectives:

  • The purpose of Release, Control & Validation is to obtain knowledge on ITIL® terminology, process structure, roles, functions and activities that will enable role focused capability and competency in support of the Service Lifecycle approach as described in ITIL®.
  • The course provides delegates with practical guidance on the design and implementation of integrated end-to-end processes based on proven industry best practice guidelines.
  • The course prepares delegates for the ITIL® Capability examination in Release, Control & Validation.

Certfication:

  • The course forms part of the ITIL® Intermediate qualification programme.
  • The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be completed within 90 minutes. Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary. The pass mark will be 65% or more.
  • Successful candidates will be awarded4 credits towards the ITIL® Expert qualification.
View detailed Course Modules

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Modules

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Introduction to Release, Control and Validation (RCV) (4 topics)

  • The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The purpose, objectives and scope of service transition lifecycle phase
  • The RCV processes in relation to service transition
  • Activities related to overall transition planning and ongoing support

Change Management (4 topics)

  • The knowledge, interpretation and analysis of change management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for change management, including its policies, design strategy, concepts, activities, and interfaces with other processes
  • A measurement model and the metrics that would be used to support change management within RCV practices
  • The benefits and business value that can be gained from change management and the challenges and risks to be managed

Service Asset and Configuration Management (SACM) (4 topics)

  • The knowledge, interpretation and analysis of service asset and configuration management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for service asset and configuration management, including its policies, design strategy, concepts, activities and interfaces with other processes
  • A measurement model and the metrics that would be used to support service asset and configuration management within RCV practices
  • The benefits and business value that can be gained from service asset and configuration management and the challenges and risks to be managed

Service Validation and Testing (SVT) (5 topics)

  • The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for the SVT process, including its policies, concepts, activities and interfaces with other processes
  • Test modelling techniques and testing concepts (for example, stakeholder requirements, test conditions, environments, data) and how these test components are used to ensure service quality
  • A measurement model and the metrics that would be used to support service validation and testing within RCV practices
  • The benefits and business value that can be gained from SVT and the challenges and risks to be managed

Release and Deployment Management (RDM) (5 topics)

  • The knowledge, interpretation and analysis of service validation and testing principles, techniques and relationships and the application of them for the effective management of release, control and validation
  • The end-to-end process flow for release and deployment management, including its policies, concepts, phases, activities and interfaces with other processes
  • Release and deployment models and related activities (for example, design, planning, build, pilots, test, transfer, deployment, retirement) and how these activities ensure service quality
  • A measurement model and the metrics that would be used to support release and deployment management within RCV practices
  • The benefits and business value that can be gained from release and deployment management

Request Fulfilment (5 topics)

  • The knowledge, interpretation and analysis of request fulfilment principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for request fulfilment, including its policies, concepts, activities, and interfaces with other processes (for example, RDM, SACM and change management)
  • Request fulfilment models and related activities (for example, effectiveness of designs, changes, performance) and how these activities help to ensure quality service within RCV
  • A measurement model and the metrics that would be used to support request fulfilment within RCV practices
  • The benefits and business value that can be gained from request fulfilment and the challenges and risks to be managed

Change Evaluation (5 topics)

  • The knowledge, interpretation and analysis of change evaluation principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for change evaluation, including its policies, concepts, activities, interfaces with other processes
  • Perspectives and considerations for evaluating the effectiveness of a service change
  • A measurement model and the metrics that would be used to support change evaluation within RCV practices
  • The benefits and business value that can be gained from change evaluation and the challenges and risks to be managed

Knowledge Management (KM) (4 topics)

  • The knowledge, interpretation and analysis of knowledge management principles, techniques and relationships and their application for the effective management of release, control and validation
  • The end-to-end process flow for knowledge management, including its policies, concepts, activities and interfaces with other processes (for example CSI processes)
  • Related concepts (for example, data-information-knowledge-wisdom (DIKW)) and how these activities help to ensure knowledge transfer and improved decision-making
  • The benefits and business value that can be gained from knowledge management and the challenges and risks to be managed

Release, Control and Validation Roles and Responsibilities (3 topics)

  • The knowledge, interpretation and analysis of RCV roles and their application for the effective management of release, control and validation
  • Generic roles that support service transition and the RCV processes
  • The roles and responsibilities related to transition planning and support, change management, service asset and configuration management, service validation and testing, release and deployment management, request fulfilment, change evaluation, and knowledge management. Where and how these are used, as well as how they fit within the context of service transition.

Technology and Implementation Considerations (4 topics)

  • The knowledge, interpretation and analysis of technology and implementation considerations and their application for the effective management of release, control and validation
  • The technology requirements for service management tools, where and how these would be used within RCV (for example, knowledge management and service asset and configuration management)
  • The need and benefits of tools that support service transition as related to RCV
  • Implementing RCV processes in the context of planning and managing change, service operation, project management, risk management, and staff considerations.

Prerequisites

Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

Relevant Certifications

Scheduled Dates

Please select from the dates below to make an enquiry or booking.

Pricing

Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.

Code Location Duration Price Jun Jul Aug Sep Oct Nov
ITILCRCV
Attend From Anywhere
5 Days $2,952
RCV 5 Days $2,295
ITILCRCV
Leeds (City Exchange)
5 Days $2,952
RCV 5 Days $2,295
ITILCRCV 5 Days $2,952
ITILCRCV
Manchester (Oxford St)
4 Days $2,952
RCV 5 Days $2,295
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