ITIL Service Capability: Release, Control & Validation

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Classroom Virtual Classroom Private Group - Virtual Self-Paced OnlineOverview
The ITIL Certificate in Release, Control and Validation (RCV) Course is one of the four courses that fit into the capability stream for ITIL certification. This certification is intended to enable the holders of the ITIL Foundation certificate in IT Service Management to acquire the skills needed to begin the practical application of the concepts, covered by this course, in support of the Service Management lifecycle.
The core volume of Service Transition provides guidance on managing change along with risk and quality whilst ensuring IT Operations can manage those changes within the context of the ICT Infrastructure.
Certfication:
- The course forms part of the ITIL® Intermediate qualification programme.
- The examination will consist of a complex multiple choice, closed book paper of 8 questions, to be completed within 90 minutes. Candidates sitting the examination in English and who do not have English as their first language will be allowed 120 minutes to allow use of a dictionary. The pass mark will be 65% or more.
Target Audience
- Individuals who have attained the ITIL Foundation certificate in Service Management and who wish to advance to higher level ITIL certifications.
- Individuals who require a practical understanding of the Release, Control and Validation processes and how they may be used to enhance the quality of IT service within an organisation.
- Operational staff involved in Change Management, Release and Deployment Management, Service Validation and Testing, Service Asset and Configuration Management, Request Fulfilment, Service Evaluation and Knowledge Management who wish to enhance their role-based capabilities.
Training Partners
We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.
Modules
Prerequisites
Delegates are required to hold the ITIL® V3 Foundation Certificate in IT Service Management or V2 to V3 bridge equivalent. Before taking the course it is recommended, though not required, that candidates have exposure to basic concepts in IT and related work experience of at least two years. It is recommended that students should complete at least 21 hours of personal study by reviewing the syllabus and relevant books in preparation for the examination.
You will receive electronic pre-course reading. Delegates should spend a minimum half an hour reviewing the document and are encouraged to explore all of the links provided for further reading. Success on the course will be enhanced by candidates spending at least 12 hours on reviewing their ITIL Foundation material prior to attending one of the ITIL Intermediate courses.
Additional Learning
The courses below may help you meet the knowledge level required to take this course.
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ITIL V3 Foundation Certificate in IT Service Management
The Foundation Certificate in IT Service Management - ITILV3 training course covers the five core fundamentals of the IT Infrastructure Library.
Relevant Certifications
Scheduled Dates
Please select from the dates below to make an enquiry or booking.
Pricing
Different pricing structures are available including special offers. These include early bird, late availability, multi-place, corporate volume and self-funding rates. Please arrange a discussion with a training advisor to discover your most cost effective option.
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Later scheduled dates may be available for this course. |