ACCMV5 Administering Cisco Call Manager V5

3 Day Course
Hands On
Official Curriculum

This course has been retired in favour of the newer v6.0 course.


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Introducing Cisco IP Phones (3 topics)

  • Cisco IP Phone Overview
  • IP Phone Startup Process
  • Cisco CallManager Functions

Connecting End-User Devices (12 topics)

  • Connecting an IP Phone
  • Buttons and Hardware
  • Getting Help on a IP Phone
  • Device Information
  • Modifying DHCP Settings
  • Configuring IP Settings
  • Configuring VLAN Settings
  • Configuring TFTP Options
  • Configuring Ports
  • Call Statistics Screen
  • Vital Statistics
  • End-User Training Aids

Configuring Cisco Unified Call Manager to Support (2 topics)

  • Use of Partitions and Calling Search Spaces
  • Use of Translation Patterns

Navigating Cisco CallManager (13 topics)

  • Navigation
  • Multilevel Administration Access
  • Cisco CallManager Administration Menus
  • Manual IP Phone and Directory Number Configuration
  • Configuring IP Phone Auto registration
  • Adding Users and Customizing User Options
  • User Logon and Device Selection
  • Call Forward
  • Speed Dials
  • Cisco IP Phone Services Subscription
  • Personal Address Book and Fast Dials
  • Message Waiting Lamp Policy
  • Personalizing Device and Web Page Locale

Configuring User Features (11 topics)

  • Core IP Phone Features
  • Enhanced IP Phone Features
  • Working with Softkey Templates
  • Call Park, Call Pickup, and Cisco Call Back
  • Barge and Privacy
  • Cisco IP Phone Services
  • Cisco CallManager Extension Mobility
  • Client Matter Codes and Forced Authorization Codes
  • Call Display Restrictions
  • Malicious Call Identification
  • Multilevel Precedence and Pre-emption

Using BAT (1 topic)

  • Introducing the Bulk Administration Tool

Remote Monitoring, and Troubleshooting (2 topics)

  • Monitoring the Cisco IP Phone Remotely
  • Troubleshooting the Cisco IP Phone

Labs (14 topics)

  • Configuring Cisco Unified CallManager to Support Cisco IP Phones
  • Configuring SIP Endpoints
  • Using Cisco Unified Call Manager BAT
  • Configuring Hunt groups and Call Coverage
  • Implementing Calling Privileges and Restrictions
  • Configuring Media Resources
  • Configuring User Features
  • Configuring Cisco Unified Call Manager Extension Mobility
  • Configuring Presence and BLF functionality
  • Configuring Additional Features
  • Monitoring Performance
  • Configuring Alarms and Traces
  • Configuring Cisco Unified CallManager CAR
  • Enabling Dependency Records, Configuring Cisco Unified CallManager Dialed Number Analyzer, and using QRT


- No formal prerequisites exist for the ACCM course. However delegates should have a working knowledge of computer software, and Microsoft Windows operating system navigation, and the ability to understand concepts of voice and computer system operation - A knowledge of IP would be preferred