CMA: Call Manager Basic Administration

2 Day Course
Hands On
Official Curriculum
Code CMA

This course has been retired. Please view currently available Cisco Collaboration Training Courses.


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Getting Started with Cisco Call Manager (3 topics)

  • Overview
  • Identifying Cisco IP Telephony Components
  • Identifying Cisco Call Manager Cluster and Deployment Options

Establishing an On-Cluster Call (4 topics)

  • Introducing Cisco IP Phones
  • Configuring Cisco Call Manager to Support IP Phones
  • Adding Users and Customizing User Options
  • Using the Bulk Administration Tool

Enabling Features for Users (3 topics)

  • Configuring Media Resources
  • Working with Softkey Templates
  • Configuring User Features

Cisco Call Manager Attendant Console (5 topics)

  • Introduction
  • Features
  • Scalability and Redundancy
  • Server and Administration Configuration
  • Client Installation


- Basic working knowledge of a computer and experience installing software onto a PC - Basic understanding of network connectivity, Windows 2000 Server experience - Understanding of how network devices get subnet and IP addressing information, VLAN routing and configuration, TCP networking - Configuration of dial-peers on H.323 voice-enabled routers - Basic route plan construction, Cisco IOS and Catalyst OS command line basics, IOS Configuration, - Knowledge of Telephony Application Programming Interface (TAPI) and Java Telephony Application - Programming Interface (JTAPI) (optional) - Obtained a Cisco Certified Network Associate (CCNA) or equivalent knowledge - Knowledge of Windows 2000 Administration - Knowledge of Exchange Server 2000