Internet Technology Fundamentals

3 Day Course

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Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


The growth in both the usage and subscriber base of the Internet has been enormous, and most corporates are now looking at how best to provide Internet support for their users. The Internet offers the possibility of electronic communication at low cost to customers, suppliers and partners, whilst giving access to an increasing range of information sources. Many organisations are also looking to provide their own services across the Internet or internal Intranets.

This comprehensive three-day course provides a valuable introduction for companies considering connecting to the Internet or for staff newly assigned to provide Internet support. The course develops from issues involved in connecting to the Internet such as TCP/IP and DNS, to the Internet services, email, the World Wide Web and browser clients, web page design, security issues and an overview of electronic commerce.


After completing this course, you will be able to:

  •  Understand core Internet/Intranet technologies
  •  Set up the network connection and compare cost/benefit options
  •  Exploit the benefits of electronic mail and the World Wide Web
  •  Understand the basics of good web page design and create simple Internet content
  •  Understand the services commonly available on the Internet
  •  Understand Internet security issues
  •  Understand e-commerce categories and benefits.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Introduction (6 topics)

  • History and culture
  • Internet growth
  • The Internet then and now
  • Internet administration
  • Accessing the Net - browsers
  • Searching Tools

Internetworking with TCP/IP (11 topics)

  • TCP/IP - the Internet protocols
  • TCP/IP protocol stack
  • User's view of the Internet
  • The reality of the Internet
  • Internet Protocol (IP)
  • IPv6
  • Connecting networks together
  • IP routing
  • TCP and UDP
  • Sockets and services
  • Dynamic Routing

IP Address to Name Resolution (5 topics)

  • Host name resolution
  • Hosts file
  • Domain Name System (DNS)
  • Name servers
  • Domain and address registration

Internet Connectivity (7 topics)

  • Modem transmission
  • Mobile Internet access
  • ISDN, DSL and Digital leased line
  • LAN connectivity
  • Service providers
  • Connection protocols
  • Configuring a workstation

The World Wide Web (7 topics)

  • What is the World Wide Web?
  • Uniform Resource Locators (URL)
  • Hypertext Transfer Protocol (HTTP)
  • How browsers work and the cache
  • Types of browsers
  • Browser functions and gateways
  • Enhancing the browser - ActiveX Controls and Plug-ins

Web Page Design (5 topics)

  • Hypertext Mark-up Language (HTML)
  • HTML editors and tools
  • Basic HTML tags and attributes
  • Using multimedia and graphics
  • HTML tables

Internet Services (6 topics)

  • Core services available on the Internet
  • Usenet (Newsgroups)
  • File Transfer Protocol (FTP)
  • Anonymous FTP
  • Peer to Peer technologies
  • Telnet

Introduction to E-mail (9 topics)

  • Mail addressing
  • Message Format
  • Attachments and MIME
  • Transfer and delivery
  • Mail routing and DNS
  • Mail protocols - SMTP, POP, IMAP and X.400
  • Tasks of a mail system
  • E-mail clients
  • Mobile E-mail access

Internet Security (6 topics)

  • What are we protecting?
  • Firewalls and Firewall solutions
  • Transactional security
  • Private and Public Key Encryption
  • Certification
  • The secure socket layer (SSL)

E-Commerce (7 topics)

  • What is e-commerce?
  • E-commerce categories
  • Net deliverable goods and services
  • Web marketing
  • Benefits of e-commerce
  • E-commerce stages
  • Enabling E-Commerce (XML example)


- No previous experience of the Internet is required - Delegates must have a working knowledge of the PC and Windows operating environments and an understanding of basic networking principles, which could come from QA-IQ's Network Primer course - This course is ideal for all IT staff who will be involved in any aspect of Internet development or support. The course is particularly appropriate for those charged with installing and managing Internet connectivity - Additionally, staff moving into roles involving the provision of Internet/intranet services and content will benefit from the introduction that this course provides

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