M8910: What's New in Microsoft Dynamics CRM 4.0

1 Day Course
Hands On
Official Microsoft Curriculum
Code M8910

This course has been retired. Please view currently available Microsoft Dynamics Training Courses.


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Overview (1 topic)

  • Key New Features

Installation and Deployment (6 topics)

  • Upgrading to Microsoft Dynamics CRM 4.0
  • Versions and Licensing
  • Server Setup Changes
  • System Requirements
  • Microsoft Dynamics CRM E-mail Router
  • Microsoft Dynamics CRM for Outlook

Configuration (5 topics)

  • Multiple Organizations
  • Multilingual User Interface
  • Multiple Currencies
  • Add Users Wizard
  • Maintaining Multiple Organizations (Lab)

Data Management (4 topics)

  • Import Data Wizard
  • Data Migration Manager
  • Duplicate Detection
  • Enriching Data (Lab)

Microsoft Dynamics CRM for Outlook and Business Applications (4 topics)

  • Changes in Microsoft Dynamics CRM for Outlook
  • Feature and User Interface Changes
  • Using the Report Wizard
  • Other Reporting Changes

Customization (4 topics)

  • Entity Relationship Enhancements
  • Importing and Exporting Customizations and Configurations
  • View Enhancements
  • Import Customizations (Lab)

Workflow (3 topics)

  • Workflow Access
  • Workflow Improvements
  • Workflow Lifecycle (Lab)

Programmability (3 topics)

  • Event Framework
  • Web Services
  • Client-Side Features


Before attending this course, students must have familiarity with Microsoft Dynamics CRM 3.0.

Course PDF