Advanced Synergy Technical Training

4 Day Course
Hands On
Official Curriculum
Code SYL530

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This is an advanced course that provides a detailed understanding along with hands-on experience of advanced configuration and management techniques used in administration of the Synergy system including complex routing schemes.

Course Objectives

- Review of the standard training topics
- Proactive monitoring techniques
- Overview of the Sylantro architecture and open interfaces
- Configuration values that can be changed to customize your Sylantro System
- Logs and the System Trace Capability
- Sylantro Call Detail Records
- Assessing System Health in a Sylantro Deployment
- Sylantro Enabling Interfaces
- Advanced System Configuration
- Customization and Localization of a Sylantro System
- E911, CAC, and LBRDetailed coverage of digit maps, dial plans and routing plans

Who Should Attend

This course is offered primarily to Sylantro customers who are involved in engineering functions for the implementation of voice and network equipment at the carrier sites.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Module 1 (10 topics)

  • Sylantro applications and features
  • Management and end user interfaces
  • Server hardware components
  • Customer provisioning
  • Basic System Monitoring
  • Software architecture
  • Network devices
  • Endpoint registration process
  • Call processing
  • Quality of service issues

Module 2 (2 topics)

  • Synergy's role in an IMS network
  • Enhanced Voice Services (EVS)

Module 3 (10 topics)

  • The four roles that Synergy can play in an IMS Network
  • Originating B2BUA, Terminating B2BUA, UAC and UAS
  • How the S-CSCF informs the Synergy AFS whether the session is originating or terminating
  • The iFC Trigger Points that must be provisioned on the SCSCF
  • in a Synergy IMS network
  • How the Synergy instructs the S-CSCF to forgo forwarding
  • INVITE messages for sessions initiated by Synergy
  • Synergy subscriber records and parameters that are important to subscriber identification and registration
  • SIP Header fields relevant to user identity and registration
  • The 3rd Party Registration Process

Module 4 (4 topics)

  • Sylantro's implementation of 911 support
  • Sylantro's implementation of Call Admission Control (CAC)
  • How to configure CAC and E911 support on the Sylantro System
  • Configuring low bit rate CODECs for end point devices

Module 5 (6 topics)

  • About the Sylantro file structure
  • How Configuration Data is managed
  • CLI commands to modify and view the system and server configuration parameters
  • Which system and server parameters can be configured
  • Examples and description of CDM data
  • Examples and description of IMS-specific CDM parameters

Module 6 (6 topics)

  • Configure logging levels
  • Enable pingpong logging
  • Access and view system log files
  • Create system trace filters
  • Enable system trace filters
  • Interpret system trace data

Module 7 (6 topics)

  • About CDRs
  • The Synergy CDR generation architecture
  • How to collect CDR events
  • To interpret the message stream in CDR events
  • The types of information reported in the CDRs
  • Aggregation of real-time billing records with the Synergy Billing Information Server (BIS)

Module 8 (8 topics)

  • How to customize Welcome Kits used to introduce services to new subscribers
  • How to localize Sylantro user portals, phone displays, and announcements
  • How to customize announcement and intercept prompts
  • How to customize the portals by changing
  • Display colours
  • Banners, logos, and icons
  • Portal buttons
  • Configurable portal buttons

Module 9 (5 topics)

  • SIP signaling for session initiation to different types of external resource
  • Provisioning a SIP resource through the Sylantro CLI
  • Specific examples of SIP call flows
  • Sylantro software module transactions that lead to outbound SIP routing
  • Operational status and redundancy of external

Module 10 (4 topics)

  • How digit maps affect system behavior
  • How to describe digit maps patterns for SIP and MGCP
  • How to edit and apply digit maps
  • Example digit maps for SIP Phones

Module 11 (4 topics)

  • The structure and value of XML files
  • How to access and store routing files
  • How to use RTML 2.0 to edit routing plans
  • How to apply routing plans

Module 12 (4 topics)

  • How dialplans affect system behaviour
  • How to edit dialplans
  • How to apply dialplans
  • How to verify the behaviour of dialplans

Module 13 (5 topics)

  • Collecting and evaluating digits
  • Selecting a service
  • Specifying a route
  • INVITEing a resource

Module 14 (5 topics)

  • The practical management of routing
  • Routing calls invoked through star codes
  • XML syntax validation via CLI or EMS
  • XML visualization and testing tools
  • Deployment issues


An understanding of the Sylantro System through attendance of a Sylantro Standard Technical Training course (SYL520 or SYL204) Hands-on experience managing a Sylantro System in a production environment Thorough understanding of Telecomms Strong working knowledge of UNIX Thorough understanding of IP networks Understanding of the SIP protocol We strongly recommend the following prerequisites for the target audience: Understanding of Sylantro features and platform through former attendance of an SYL204 or SYL520 System Admin course Working knowledge and experience using UNIX At a minimum, familiarity of entering commands at the UNIX prompts Thorough understanding of IP networks Advanced understanding of the SIP protocol

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

  • Synergy Standard Technical Training

    This is a 4-day training course offering Synergy Standard Technical Training, including hands-on configuration and system management experience

    4 Day Course Hands On Training Official Curriculum Course Code SYL520
    Classroom Virtual Classroom Private Group - Virtual Self-Paced Online

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