Synergy Standard Technical Training

4 Day Course
Hands On
Official Curriculum
Code SYL520

Book Now - 1 Delivery Method Available:

Classroom Virtual Classroom Private Group - Virtual Self-Paced Online


This is a standard course that provides a complete understanding of the Sylantro solution along with hands-on configuration and system management experience.

Course Objectives

After completing the course, you will be able to:

- Use the Synergy End-User telephony features and portal
- Use the Management Portal to configure users
- Describe and understand the hardware and software
necessary for a Synergy deployment
- Provision customers and services using the CLI
- Install IP phones and adapters
- Understand Synergy software modules and call flows
- Conduct simple monitoring of the Synergy System
- Manage the Synergy servers
- Provision and manage SIP resources
- Use the EMS to provision a customer
- Make use of Best Practices in System Management

Who Should Attend

This course is offered primarily to Sylantro customers who are involved in engineering functions for the implementation of voice and network equipment at the carrier sites.

Training Partners

We work with the following best of breed training partners using our bulk buying power to bring you a wider range of dates, locations and prices.


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Module 1 (4 topics)

  • The Synergy Application Feature Server
  • Telephony features and benefits
  • Purpose and function of certain feature codes
  • End-user call handling from the phone

Module 2 (3 topics)

  • Sylantro end user portal features and benefits
  • Capabilities for remote and mobile workers
  • Advanced features and call handling capabilities

Module 3 (7 topics)

  • Office Administrator Tasks
  • Sylantro's Management Portal Interface
  • Creating and managing class of service (COS) templates
  • Creating and managing employees
  • Creating and managing multiple line appearances
  • Creating and managing administrators and administrative groups
  • Assigning telephone extensions

Module 4 (4 topics)

  • Application Programming Interfaces
  • Synapps 2.0 (Call Control and Eventing)
  • Synapps 1.0 (WebAPI - SOAP and EJB)
  • Web Attendant Console

Module 5 (5 topics)

  • Synergy implementation of the “tel” URI
  • Integration with Mobile Softswitch Solutions (MSS)
  • Combined MSS/IMS integration
  • Interesting example of direct routing to IVR
  • A brief look at Lawful Intercept Monitoring (LIM)

Module 6 (8 topics)

  • Devices and network topologies deployed
  • Serving Office and Customer Premise
  • Functional separation of servers - CS, AS, WAS
  • Additional Sylantro servers - EMS, CGW, BIS, RMS
  • Secure access to the Serving Office - WS, SBC
  • High availability through server redundancy
  • CPE and NAT traversal techniques
  • Various models for hardware deployment to support Sylantro services

Module 7 (7 topics)

  • Understand the role of the Service Provider in the installation and provisioning process
  • Learn how to use the Sylantro CLI to provision customers (“tenants”) in the system
  • Adding a VAR
  • Creating public numbers
  • Adding service lists
  • Adding new customers
  • Adding administrators

Module 8 (5 topics)

  • Add and configure SIP media gateways, media servers and other SIP-based resources
  • Configure alternate resource groups for SIP gateways and SIP media servers
  • Understand the function of a media server and its interaction with the Sylantro HTTP proxy and promptserver
  • Customize and manage music on hold and announcement files
  • Understand Synergy intercept treatments

Module 9 (6 topics)

  • Service provider requirements and IP Phone deployment challenges
  • Sylantro supported endpoints
  • Endpoint installation process
  • Configuring and assigning extensions to endpoints
  • Troubleshooting the installation
  • Management of phones and adapters

Module 10 (9 topics)

  • Sylantro's software and its modular structure
  • Resource management
  • Call processing
  • How the modules intercommunicate
  • Various software processes and interactions
  • Watchdog, CDRs, RBF, Error Logger, OSS,
  • Call flows for various types of calls
  • An introduction to IMS SIP call flows

Module 11 (7 topics)

  • Methods used to monitor the Sylantro System
  • SNMP monitoring and MIBs
  • Sylantro traps and how to determine their root causes and the necessary steps to act upon them
  • Viewing traps from annoyance call traces
  • The types of logs available and how to access them
  • Viewing system performance, feature usage, and connection information
  • Viewing subscriber information

Module 12 (8 topics)

  • Redundancy and multi-interface systems
  • Managing server failovers
  • Interpreting system status
  • Shutdown and start up of the Sylantro servers
  • Back up and restoration of Sylantro server data
  • System Thresholding and Call Gapping
  • Server license key management
  • Upgrading a Synergy System

Module 13 (7 topics)

  • Be presented with methods for effectively monitoring and checking the health of you Sylantro deployment
  • Learn to use SNMP for system monitoring
  • See options for viewing peg counts
  • Be introduced to the TimesTen architecture, replication, and data structure
  • Learn TimesTen database handling techniques
  • Learn how to check system and database processes
  • Learn how to monitor the status of all servers

Module 14 (11 topics)

  • EMS architecture
  • Managed elements
  • Logical and physical resources
  • Customer-hosted voice mail
  • XML files and prompts
  • CPE devices
  • Public and private addresses
  • Service lists
  • VARs and tenants
  • Alarms
  • Logged Events

Module 15 (3 topics)

  • Network factors affecting deployment
  • Quality of Service measures
  • Network solutions to help ensure quality of service

Module 16 (3 topics)

  • Accessing the Sylantro TAC website for self-service solutions and case reporting
  • Recommended performance monitoring and health checks
  • Understanding and Implementing software upgrades and patches


- Effective working knowledge of UNIX - Understanding of IP Networks - General knowledge of telecommunications, the PSTN, and legacy telephony features - Some knowledge of VoIP technologies, including of common VoIP protocols, especially SIP and IMS - Knowledge and experience using UNIX. Knowledge and experience using Web-based applications - Knowledge and familiarity with media gateway and network topologies. This will help you develop a better understanding of the Sylantro strategic solutions for the telecommunications environment

Additional Learning

The courses below may help you meet the knowledge level required to take this course. If you are unsure please ask a training advisor .

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