Synergy Standard Technical Training

4 Day Course
Hands On
Official Curriculum
Code SYL520

This course has been retired. Please view currently available Sylantro Training Courses.


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Module 1 (4 topics)

  • The Synergy Application Feature Server
  • Telephony features and benefits
  • Purpose and function of certain feature codes
  • End-user call handling from the phone

Module 2 (3 topics)

  • Sylantro end user portal features and benefits
  • Capabilities for remote and mobile workers
  • Advanced features and call handling capabilities

Module 3 (7 topics)

  • Office Administrator Tasks
  • Sylantro's Management Portal Interface
  • Creating and managing class of service (COS) templates
  • Creating and managing employees
  • Creating and managing multiple line appearances
  • Creating and managing administrators and administrative groups
  • Assigning telephone extensions

Module 4 (4 topics)

  • Application Programming Interfaces
  • Synapps 2.0 (Call Control and Eventing)
  • Synapps 1.0 (WebAPI - SOAP and EJB)
  • Web Attendant Console

Module 5 (5 topics)

  • Synergy implementation of the "tel" URI
  • Integration with Mobile Softswitch Solutions (MSS)
  • Combined MSS/IMS integration
  • Interesting example of direct routing to IVR
  • A brief look at Lawful Intercept Monitoring (LIM)

Module 6 (8 topics)

  • Devices and network topologies deployed
  • Serving Office and Customer Premise
  • Functional separation of servers - CS, AS, WAS
  • Additional Sylantro servers - EMS, CGW, BIS, RMS
  • Secure access to the Serving Office - WS, SBC
  • High availability through server redundancy
  • CPE and NAT traversal techniques
  • Various models for hardware deployment to support Sylantro services

Module 7 (7 topics)

  • Understand the role of the Service Provider in the installation and provisioning process
  • Learn how to use the Sylantro CLI to provision customers ("tenants") in the system
  • Adding a VAR
  • Creating public numbers
  • Adding service lists
  • Adding new customers
  • Adding administrators

Module 8 (5 topics)

  • Add and configure SIP media gateways, media servers and other SIP-based resources
  • Configure alternate resource groups for SIP gateways and SIP media servers
  • Understand the function of a media server and its interaction with the Sylantro HTTP proxy and promptserver
  • Customize and manage music on hold and announcement files
  • Understand Synergy intercept treatments

Module 9 (6 topics)

  • Service provider requirements and IP Phone deployment challenges
  • Sylantro supported endpoints
  • Endpoint installation process
  • Configuring and assigning extensions to endpoints
  • Troubleshooting the installation
  • Management of phones and adapters

Module 10 (9 topics)

  • Sylantro's software and its modular structure
  • Resource management
  • Call processing
  • How the modules intercommunicate
  • Various software processes and interactions
  • Watchdog, CDRs, RBF, Error Logger, OSS,
  • Call flows for various types of calls
  • An introduction to IMS SIP call flows

Module 11 (7 topics)

  • Methods used to monitor the Sylantro System
  • SNMP monitoring and MIBs
  • Sylantro traps and how to determine their root causes and the necessary steps to act upon them
  • Viewing traps from annoyance call traces
  • The types of logs available and how to access them
  • Viewing system performance, feature usage, and connection information
  • Viewing subscriber information

Module 12 (8 topics)

  • Redundancy and multi-interface systems
  • Managing server failovers
  • Interpreting system status
  • Shutdown and start up of the Sylantro servers
  • Back up and restoration of Sylantro server data
  • System Thresholding and Call Gapping
  • Server license key management
  • Upgrading a Synergy System

Module 13 (7 topics)

  • Be presented with methods for effectively monitoring and checking the health of you Sylantro deployment
  • Learn to use SNMP for system monitoring
  • See options for viewing peg counts
  • Be introduced to the TimesTen architecture, replication, and data structure
  • Learn TimesTen database handling techniques
  • Learn how to check system and database processes
  • Learn how to monitor the status of all servers

Module 14 (11 topics)

  • EMS architecture
  • Managed elements
  • Logical and physical resources
  • Customer-hosted voice mail
  • XML files and prompts
  • CPE devices
  • Public and private addresses
  • Service lists
  • VARs and tenants
  • Alarms
  • Logged Events

Module 15 (3 topics)

  • Network factors affecting deployment
  • Quality of Service measures
  • Network solutions to help ensure quality of service

Module 16 (3 topics)

  • Accessing the Sylantro TAC website for self-service solutions and case reporting
  • Recommended performance monitoring and health checks
  • Understanding and Implementing software upgrades and patches


- Effective working knowledge of UNIX - Understanding of IP Networks - General knowledge of telecommunications, the PSTN, and legacy telephony features - Some knowledge of VoIP technologies, including of common VoIP protocols, especially SIP and IMS - Knowledge and experience using UNIX. Knowledge and experience using Web-based applications - Knowledge and familiarity with media gateway and network topologies. This will help you develop a better understanding of the Sylantro strategic solutions for the telecommunications environment

Additional Learning

The courses below may help you meet the knowledge level required to take this course.

Course PDF